We removed the Calendar and Weather widgets from the sidebars hidden linkhidden link , but they didn't get removed from my page ... hidden link , even though my colleague's dashboard doesn't have them hidden link.
Welcome to the WPML support forum. When a change make on the backend doesn't reflect on the frontend for visitors but is applied for logged in admins, it's usually related to "cache not being cleared.
Admin users don't see a cache version of the front-end while visitors do. Could you please try to purge all caches (from plugins suc as WP Rocket) but also, from CDN or server side cache.
At this stage, I'd like to request an admin access – preferably to a test site where the issue has been replicated – so I can further investigate.
I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.
IMPORTANT: Before we proceed, please backup your site and database.
- I can find those widgets under "Appearance > widgets" right?
- Do you please tell me how to access those dashboards (share urls please)
You shared the credentials in the public section of this forum. I removed them but for security reason, pelase delete that account or at least change the password immediately.
I have reactivated the private form (see screenshot attached). If you don't see it, please don't share your information.
You shared the credentials in the public section of this forum. I removed them but for security reason, pelase delete that account or at least change the password immediately.
I have reactivated the private form (see screenshot attached). If you don't see it, please don't share your information.
Thanks for the access, I couldn't reproduce the issue on my account. But here is what I did:
- I deleted those widgets from the inactive widget list
- I clear all your caches
The issue doesn't seem to be related to languages right?
- Do you see that sidebar in your profile only in Ukrainian or all languages (you can use the language switcher on your profile).
- If it's not related to a specific languages, I'm not sure that WPML is involved here. That's probably a cache issue from WPLMS (Your learning management system plugin).
