This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an Error 500 when saving any existing posts in WordPress after updating the ACFML plugin. The error is caused by a TypeError in the HashCalculator.php file.
Solution:
We recommend updating the ACFML plugin to the latest version, which at the time of the support was version 2.1.2. To update, navigate to Plugins > Add New > Commercial tab and then check for updates.
Please note that this solution might be outdated or not applicable to your case. If after following these steps the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket with us.
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Tagged: Bug
This topic contains 10 replies, has 2 voices.
Last updated by Long Nguyen 8 months, 1 week ago.
Assisted by: Long Nguyen.
Author | Posts |
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May 2, 2024 at 6:59 pm #15588871 | |
matejK-16 |
Hi, Error Details |
May 3, 2024 at 4:23 am #15589495 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi there, Thank you for contacting WPML support, I’m happy to help you with this issue. Another user also reported this issue and it has been escalated to our 2nd tier support. I will let you know once I have any information. Thanks. |
May 6, 2024 at 6:27 am #15595121 | |
matejK-16 |
Hi, |
May 6, 2024 at 6:34 am #15595139 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Currently, I don't have more information. Can you please share a backup file of your site and database? I will send it to the 2nd tier support to investigate the issue on your site. You can use a third-party plugin such as Duplicator, All-in-One WP Migration Note: please exclude some unnecessary folders like /wp-content/uploads/, /wp-content/cache/ ... to reduce the file size. Your next reply is set to private to share the info. Thanks. |
May 6, 2024 at 12:00 pm #15597149 | |
matejK-16 |
Hi, |
May 7, 2024 at 1:14 am #15599518 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Our 2nd tier support identified the issue and released documentation to fix this. Please follow the workaround in the link below and let me know if it helps. Looking forward to your reply. |
May 7, 2024 at 4:44 am #15599661 | |
matejK-16 |
Hi, |
May 7, 2024 at 6:49 am #15600025 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, If option 2 doesn't help, you can try to apply option 1. Let me know how it goes. |
May 7, 2024 at 9:07 am #15600513 | |
matejK-16 |
Hi, I'm sorry but that's not very helpful - I need Option 2 to work (or other alternative). Any ideas please? |
May 7, 2024 at 9:16 am #15600569 | |
matejK-16 |
Also, where's this option please? I can't find it anywhere. Thanks |
May 8, 2024 at 2:55 am #15604121 | |
Long Nguyen Supporter
Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00) |
Hi, Please update ACFML plugin to the new version 2.1.2 and check this issue again: go to Plugins > Add New > Commercial tab > Check for updates. Looking forward to your reply. |