[Resolved] amelia online booking form not translated

hi bruno, thanks for your reply.

we have installed amelia plugin and created the online booking page.
hidden link

look forward to hearing from you shortly. thanks a lot!

br, tom

hi there,

i got this below notice but i want to provide more information to the same support guy on the same thread. opening a new thread will require me to describe the whole issue and a new support person to and understand the whole thing all over again!!

This thread is marked as escalated to Compatibility team. Support staff may not reply to more posts. If you need further assistance from our staff, please start a new thread.

br,
tom

hi bruno, thank you for your quick response. i'd like to provide you with more information that i have received from the plugin author. below is the latest three emails we exchanged.

i think there are three different kinds of text here.

1. those found in wpml strings and translatable e.g. CONTINUE (the button text), etc.

2. those found in wpml strings and NOT translatable e.g. PLEASE SELECT SERVICE, SERVICE, LOCATION, etc.
ONE QUESTION FOR YOU
I see these texts on your link have been translated. How did you manage to do that in the WPML strings? As you can see from hidden link, those texts still show English even though they have been translated in the wpml strings. any idea?

3. those NEITHER found in wpml strings NOR translatable e.g. Children's Eye Test under SERVICE, etc. - this is what they call dynamic

any idea to their comments below?

QUOTE
You replied
4 minutes ago
Hi Marija,

Thanks for your reply.

Could your team reach out to WPML by completing their Go Global Program so that they will help make your plugin WPML compatible for multilingual sites?

https://wpml.org/documentation/theme-compatibility/go-global-program/

BR,

Tom

139
Marija replied
1 day ago on Monday at 12:20pm
Hello Tom,

That is why I mentioned this in the brackets - that Amelia can work on multilingual sites only for the static strings and not the dynamic ones, unfortunately.

We don't have any work-around for this. We have this feature in our plan for future implementations but for now I can't say when this will be added and released.

You are welcome. Sorry I couldn't help more at this point.

Best Regards,

Marija Ristanovic
marija.ristanovic@tms-outsource.com

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1
You replied
1 day ago on Monday at 11:30am
Hi Marija,

Thanks for your reply.

What you have said, "But I know that we had users in the past who used such plugins, like Polylang and WPML, and had Amelia on multilingual sites and it worked properly. (for static strings of course, the dynamic ones like services names and notifications can't be translated that way)." baffled me.

You sounded like Amelia works on multilingual sites with plugins like Polylang and WPML and the dynamic strings can be translated in another way. But, in fact, Amelia is not compatible with WPML, the most popular multilingual plugin for WordPress sites, isn't it?

How can you say Amelia works on multilingual sites when service names and notifications cannot be translated?

Do you have a work-around which allow us to translate service names and notifications on a multilingual site?

Thanks a lot!

BR, Tom
UNQUOTE

hi there,

thank you so much for the clip. we have managed to change some strings as you can see on the below link.
hidden link

however, something in your debug site must have prevented "location" to show. i cannot find "location" in the bunch of code as shown below. any idea?

{"general":{"timeSlotLength":1800,"serviceDurationAsSlot":false,"defaultAppointmentStatus":"approved","minimumTimeRequirementPriorToBooking":0,"minimumTimeRequirementPriorToCanceling":0,"numberOfDaysAvailableForBooking":365,"phoneDefaultCountryCode":"auto","requiredPhoneNumberField":true,"requiredEmailField":false,"itemsPerPage":12,"gMapApiKey":"","addToCalendar":true,"defaultPageOnBackend":"Dashboard","showClientTimeZone":false,"redirectUrlAfterAppointment":"http:\/\/clients.azinity.com\/brighteroptical\/contact\/","customFieldsUploadsPath":"","sortingServices":"nameAsc"},"company":{"pictureFullPath":"","pictureThumbPath":"","name":"Brighter Optical Company","address":"G\/F., 7 Sai Yeung Choi South Street, Mongkok, Kowloon","phone":"+85227718640","website":"http:\/\/www.brighteroptical.com\/"},"notifications":{"mailService":"php","smtpHost":"","smtpPort":"","smtpSecure":"ssl","smtpUsername":"","smtpPassword":"","mailgunApiKey":"","mailgunDomain":"","senderName":"Patti Chan","senderEmail":"patti.chan@brighteroptical.com","notifyCustomers":true,"smsAlphaSenderId":"Amelia","smsSignedIn":false,"smsApiToken":"","bccEmail":"","cancelSuccessUrl":"","cancelErrorUrl":""},"daysOff":[],"weekSchedule":[{"day":"Monday","time":["10:00","18:00"],"periods":[{"time":["09:00","17:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}},{"day":"Tuesday","time":["10:00","18:00"],"periods":[{"time":["09:00","17:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}},{"day":"Wednesday","time":["10:00","18:00"],"periods":[{"time":["09:00","17:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}},{"day":"Thursday","time":["10:00","18:00"],"periods":[{"time":["09:00","17:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}},{"day":"Friday","time":["10:00","18:00"],"periods":[{"time":["09:00","17:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}},{"day":"Saturday","time":["11:00","21:00"],"periods":[{"time":["10:00","20:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}},{"day":"Sunday","time":["11:00","21:00"],"periods":[{"time":["10:00","20:00"],"id":null,"serviceIds":[],"periodServiceList":[]}],"breaks":[],"form":{"type":null,"isNew":null,"index":null,"show":false,"data":[]}}],"googleCalendar":{"clientID":"","clientSecret":"","redirectURI":"http:\/\/clients.azinity.com\/brighteroptical\/wp-admin\/admin.php?page=wpamelia-employees","showAttendees":false,"insertPendingAppointments":true,"addAttendees":true,"sendEventInvitationEmail":false,"removeGoogleCalendarBusySlots":false,"maximumNumberOfEventsReturned":50,"eventTitle":"%service_name%","eventDescription":""},"payments":{"currency":"HKD","symbol":"HK$","priceSymbolPosition":"before","priceNumberOfDecimals":2,"priceSeparator":1,"defaultPaymentMethod":"onSite","onSite":true,"coupons":true,"payPal":{"enabled":false,"sandboxMode":false,"liveApiClientId":"","liveApiSecret":"","testApiClientId":"","testApiSecret":""},"stripe":{"enabled":false,"testMode":false,"livePublishableKey":"","liveSecretKey":"","testPublishableKey":"","testSecretKey":""},"wc":{"enabled":false,"productId":""}},"activation":{"active":true,"purchaseCodeStore":"F449C-ED066-FD78C-0DF3A-0068C","envatoTokenEmail":"","version":"2.4"},"customization":{"primaryColor":"#2297BB","primaryGradient1":"#2297BB","primaryGradient2":"#226CBB","textColor":"#354052","textColorOnBackground":"#FFFFFF","font":"Lato"},"labels":{"enabled":true,"employee":"視光師","employees":"視光師","service":"服務","services":"服務"},"roles":{"allowConfigureSchedule":true,"allowConfigureDaysOff":true,"allowConfigureSpecialDays":true,"allowWriteAppointments":true,"automaticallyCreateCustomer":false,"inspectCustomerInfo":false,"allowCustomerReschedule":false,"allowWriteEvents":true,"allowCustomerDeleteProfile":false,"customerCabinet":{"enabled":false,"headerJwtSecret":"f07b81f237a04c294b32","urlJwtSecret":"cc099e82bde5f09f3e37","tokenValidTime":2592000,"pageUrl":"","loginEnabled":true}},"appointments":{"allowBookingIfPending":true,"allowBookingIfNotMin":true},"webHooks":[]}

hi bruno,

location is found in the string translation as shown below but just doesnt show up on the site.

wpamelia view in page
Location
translations

Translation complete