at one product item not showing product image at germen and frensch. Dutsch (origin ) and enlisch is...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where product images are not displaying correctly in the German and French versions of their multilingual website, although they appear correctly in Dutch and English. The client tried uploading different images and redoing the translations, but the issue persisted.
Solution:
We recommended the client to remove the featured image from the Dutch version and then reupload it. This action resolved the issue, and the product images began displaying correctly across all language versions of the site. If you're experiencing a similar issue, we recommend trying this step.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: Bug

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 week, 2 days ago.

Assisted by: Kor.

Author	Posts
October 24, 2024 at 3:47 pm #16327322
haroldd-4	Background of the issue: I am trying to display product images correctly on my website hidden link. The original language is Dutch, and I have translated the site into German and French using WPML. Symptoms: The product image is not showing in the German and French versions of the site, but it is displaying correctly in Dutch and English. I have tried uploading a different image and redoing the translation, but nothing helps. Questions: Why is the product image not showing in the German and French translations? How can I fix the issue with the product image not displaying in certain languages?
October 24, 2024 at 3:53 pm #16327380
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 30, 2024 at 10:09 am #16345944
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Do you have any specific product that is facing this issue. I've randomly checked a product hidden link and the product image is displaying fine.
October 30, 2024 at 10:49 am #16346291
haroldd-4	As i mentioned before its just this product, in dutch is ok but not in german, hidden link hidden link hope this helps Thankx
October 30, 2024 at 2:35 pm #16347845
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I removed the featured image from Dutch and reuploaded the featured image. Now it works fine and could you please check?
October 31, 2024 at 8:12 am #16349949
haroldd-4	Thankx, but what changed, we've did that several times without any result. But it workx

haroldd-4 confirmed that the issue was resolved on 2024-10-31 08:12:44.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.