automatic translation credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing an issue where automatic translation credits intended for ayodyaresortbali.com were mistakenly assigned to another site, house-indonesia.com.
Solution:
We have returned the 90,000 assigned credits to your WPML.org account. Please follow these steps to correctly assign the credits to ayodyaresortbali.com:
1. Log in to your WPML.org account and go to the Sites page.
2. Delete the existing site key for https://ayodyaresortbali.com/ by pressing the little trash icon (if it’s already registered).
3. Log in to your https://ayodyaresortbali.com/ site and navigate to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6. It will generate the Key for your site and you can also assign the credits using that popup.
7. Copy the key, and paste it back into the input box, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to changes in the system or your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

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Tagged: Credits

This topic contains 3 replies, has 1 voice.

Last updated by Noman 3 weeks, 5 days ago.

Assisted by: Noman.

Author	Posts
May 27, 2025 at 4:39 am #17075594
singgasanaD	Background of the issue: We are experiencing an issue with the allocation of automatic translation credits in our WPML account. The credits intended for ayodyaresortbali.com were mistakenly assigned to another site, house-indonesia.com. We need these credits for ongoing translation tasks on ayodyaresortbali.com. Symptoms: The WPML system mistakenly assigned translation credits to the wrong site under our account. Questions: Could you assist us in transferring or reassigning the credits to the correct domain? Do you require any further information or clarification to resolve this issue?
May 27, 2025 at 6:24 am #17075717
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Thanks for contacting us. While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly. You can use the button "Add/remove credits" and then remove it from that website, and then assign it to another. Just make sure this website is registered under your account. - https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ - https://wpml.org/account/sites/ Let us know how it goes and if any issues. Regards, Drazen
May 28, 2025 at 8:13 am #17081836
singgasanaD	Hello, I didn't find the tools tab in translation management. And also there is no site: ayodyaresortbali.com in manage credit. Regards, Singgasana
May 28, 2025 at 10:08 am #17082635
Noman WPML Supporter since 06/2016 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. Thanks for the additional details. I returned the 90,000 assigned credits to your WPML.org account, now please try to follow the below steps: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing hidden link site key by pressing the little trash icon(if it’s already registered). 3. Login to your hidden link site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6. It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button. Please let me know the results, Thank you