Automatic translation credits - can't move back to my WPML account

Tagged: Credits, Not WPML issue

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Last updated by Emma Hewson 1 month, 3 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
February 24, 2026 at 8:32 am #17845115
Emma Hewson	I have just gone live on a site and it has about 100000 credits still on there. I want to move those credits back to my WPML account but when I click on 'Buy and assign credits' on the translations dashboard it takes me to my account to a page that says "There are no websites registered on your account" which isn't the case. I have multiple sites and a number of them use automatic translation. I would like to move all those credits back to my WPML account so I can use them on other sites.

Author

Posts

February 24, 2026 at 8:32 am #17845115

Emma Hewson

I have just gone live on a site and it has about 100000 credits still on there. I want to move those credits back to my WPML account but when I click on 'Buy and assign credits' on the translations dashboard it takes me to my account to a page that says "There are no websites registered on your account" which isn't the case. I have multiple sites and a number of them use automatic translation.

I would like to move all those credits back to my WPML account so I can use them on other sites.