[Escalated to 2nd Tier] Automatic translation stuck in queue
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
Thank you for the updates. Please visit the WPML>>Translation Management>>Jobs tab and share a screenshot of it.
Also, share the URL of the page you have sent for translation and check if you are getting any recent errors in WPML>>Support>>Advanced Translation Editor>>Error Logs.
Thank you for the updates. As per our records, the following post has multiple translation job entries, the last entry shows the translation as completed but not delivered yet. The second last entry shows the translation as completed and delivered.
hidden link
So please open the hidden link post for editing and share a screenshot of it (especially the WPML language widget on the right side of the screen) and the screenshot of WPML>>Translation Management Dashboard too.
Also, please share the WordPress debug.log (not WPML debug information) with us so we can collect more details on this. Refer to the following pages for instructions
To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.
If you can paste your debug.log to http://pastebin.com/index.php and provide me with that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).
Thank you for the details and Debug log. The Debug log does not show any warnings or errors related to WPML.
This requires further checking. So please try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not.
1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
2) On the Troubleshooting page, please click on the following options in the *Clean up* section. Wait for confirmation of processing after each one.
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
- Synchronize local job IDs with ATE jobs
- Synchronize translators and translation managers with ATE
Also I deactivated all plugin (troubleshooting mode) and only activated woocommerce and all WPML plugin, cancelled all jobs, deleted cache and tried auto translating the Happy Ball product and got this error in the debug.log:
[24-Mar-2025 22:04:35 UTC] PHP Deprecated: base64_encode(): Passing null to parameter #1 ($string) of type string is deprecated in /var/www/vhosts/hondenshop.nl/httpdocs/wp-content/plugins/sitepress-multilingual-cms/inc/translation-jobs/jobs/wpml-post-translation-job.class.php on line 282
[24-Mar-2025 22:04:35 UTC] PHP Deprecated: base64_encode(): Passing null to parameter #1 ($string) of type string is deprecated in /var/www/vhosts/hondenshop.nl/httpdocs/wp-content/plugins/sitepress-multilingual-cms/inc/translation-jobs/jobs/wpml-post-translation-job.class.php on line 282
New threads created by Bigul and linked to this one are listed below:
I created a backup on test.hondenshop.nl (finally) and got the message from WPML if it is a copy etc. So I said yes, got the migration code from the live site, copied it and entered it in the backup. Then it gave me the message in (the screenshot), saying "Great. Now this site and its copy on hidden link are sharing the credits for automatic translation."
But hidden link is not the copy obviously. Is this correct?
New threads created by Bigul and linked to this one are listed below:
Now in the test.hondesnhop.nl I've sent the Happy Ball product for auto translation and it worked. So I really think the auto translation is somehow not connected to the live website. Would reinstalling WPML work?
Thank you for the feedback. I have created separate tickets for each issue you have reported today. It will help us to avoid discussing multiple things in a single ticket. I will get back to you soon in the latest tickets. Thank you for your kind understanding.
I have one request. Please create a new post (a simple post for testing) on the live site - hidden link and try to translate automatically from WPML>>Translation Management Dashboard. As described in the following documentation.
