Beaver Builder translated saved items not showing up in BB frontend (S02)

This thread is resolved. Here is a description of the problem and solution.

Problem:

Beaver Builder - Saved Modules in other languages (not the default language) can not be saved after creation.

Solution:

This issue is fixed with the latest versions of Beaver Builder and WPML.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 39 replies, has 3 voices.

Last updated by Itamar 4 years, 5 months ago.

Assisted by: Itamar.

Author	Posts
May 3, 2020 at 10:01 pm #6048529
emmanuelS-7	Hi, This is the following of this 5 months old ticket, supposed to be solved with WPML 4.3.12, unfortunately not for me: https://wpml.org/forums/topic/beaver-builder-translated-saved-items-not-showing-up-in-bb-frontend/ The existing translated BB saved modules stil don't show up in BB panel for the secondary language (EN). I tried many things: - Update the existing BB saved modules - Re-save them in many ways, including with all system fields set to "Copy" - Save a new BB item and translate it - … …nothing works for me. Emmanuel
May 3, 2020 at 10:26 pm #6048585
emmanuelS-7	Another simple test that might give you a clue, just save a BB module in EN, secondary language, no translation involved: - On an English page, i enter BB Edit mode in frontend to edit the layout - I save a BB module and name it "Test Button EN 2" - It shows up in BB panel > Saved tab - I save the BB layout, exit BB Edit mode and re-enter BB Edit mode - The saved module has disappeared from BB Panel Then, in Admin: BB > Saved modules, i switch between the 3 options of the lang switcher in the top admin bar, to make the saved module appear in the list: - FR (main lang): no module displayed - EN: no module displayed - All languagess: the saved module finally shows up Does this talk to you? It looks like the language is not properly assigned to the saved module at some point, maybe? Emmanuel
May 5, 2020 at 7:40 am #6058245
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, and thanks for opening a new ticket for this issue. Please, try WPML's troubleshooting section to fix this problem. 1. Take a backup of the DB of your site. 2. Go to WPML -> Support -> Troubleshooting (link) 3. Once on the troubleshooting screen press the following buttons and check if it helps. Press each button at a time and wait for the process to complete. - 'Synchronize posts taxonomies' for BB templates. - 'Clear the cache in WPML' - 'Remove ghost entries from the translation tables' - 'Fix element_type collation' - 'Fix WPML tables collation' - 'Set language information' - 'Assign translation status to duplicated content' - 'Fix terms count' - 'Fix post type assignment for translations' - 'Cleanup and optimize string tables' * Please make a backup of your database before using this.* If the above does not help then please let me have access to your site and allow me to take a copy of it with the Duplicator plugin so I can continue to check the issue and escalate it is needed. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the next reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please make a backup of site files and database before providing us access. -- Thanks, Itamar.
May 6, 2020 at 10:54 am #6069495
emmanuelS-7	Hi Itamar, Thanks for your instructions. I applied each action listed above and checked if my BB saved items showed up in BB panel after each action, unfortunately, they're still missing. I would gladly send you a backup of this site so you can test it on your side. But i can hardly use Duplicator, always encountered issues with it. If you agree, i'd rather send you a copy generated by AIO WP Migration, which works fine for me: hidden link If you can't use AIO WP Migration, i can install the backup on a test drive that you'd provide. Best regards Emmanuel
May 7, 2020 at 10:51 am #6078925
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Please see my private reply here above.
May 7, 2020 at 3:17 pm #6081767
emmanuelS-7	Hi Itamar, Thanks, but the migration with Cloudways plugin has fail. Maybe because the site i want to migrate is local (Mamp Pro)? After sending the first form, i received this error message: "We are unable to contact the source site. Due to this the migration cannot be completed." Then a second form shows up, but it requires more informations like : - Application Folder Name - Source Website password protected - Destination password protected - … As a workaround, i should be able to install my site using AIO WP Migration on this temporary site, provided that you send me admin access credentials. Best regards Emmanuel
May 11, 2020 at 4:07 pm #6105593
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi Emmanuel. In the private message, I sent you with all the details on the migration you also have FTP access details. Can you please use them for AIO?
May 11, 2020 at 4:15 pm #6105617
emmanuelS-7	Hi Itamar, Sorry, i'm not sure it will fit, AIO WP Migration works in WP Backend, i'll need an admin access to the WP test site to install the AIO plugin + premium addon to connect to my GDrive, and then import my site from my GDrive.
May 11, 2020 at 7:01 pm #6106453
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi. Please see the above private reply.
May 11, 2020 at 11:12 pm #6107507
emmanuelS-7	Hi Itamar, My site is migrated on your test server. The DB has been replaced, how can i send you a private message with your new WP Admin credentials please? Emmanuel
May 12, 2020 at 7:44 pm #6116437
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi and thanks for migrating your site. A private message is enabled for the next reply. Thanks, Itamar.
May 13, 2020 at 8:07 pm #6125999
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi and thanks for the access details. I can confirm that the issue persists on the copy of your site on our server. I'm consulting our compatibility developer and second-tier supporters regarding this issue and will get back to you once I have more information. Thank you for your patience. Itamar.
May 14, 2020 at 3:43 pm #6134019
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi, I couldn't replicate the issue on a fresh WordPress installation. It only happens on your site and I couldn't figure out why. Therefore, I escalated this issue to our second tier supporters. We will keep you updated here on any news regarding this issue. Thank you for your patience. Itamar.
May 14, 2020 at 3:50 pm #6134061
emmanuelS-7	Hi Itamar, Thanks for the news. I understand, it occurs frequently after an issue has been patched in a plugin, it can persist in the old install while it's not happening in a fresh one… i hope you'll find something to fix in my site anyway. 😉 Best regards.
May 14, 2020 at 4:02 pm #6134239
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Yes, I hope that our second tier supporters will get on what causes it on your site as soon as possible. I'll keep you updated here. Regards, Itamar.