Background of the issue:
I'm trying to keep my French translation stable using WPML. The article has been live since September 2023, but the French page has lost its translation for some paragraphs. URL: hidden link
Symptoms:
Some translations disappear, resulting in mixed languages on the page.
Questions:
Why are some translations disappearing?
How can I prevent translations from disappearing?
Please escalate this ticket!!!
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
The "Clockwork" symbol means that there is a translation in progress that has not been finished. Do you see many empty segments when opening the translation on the WPML Translation Editor?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I can see a new job was created on 2025-02-06 which is only completed to 66%.
I tried to review older jobs for this content, but they are sadly too long ago and no longer accessible.
Comparing the current translations with the French post, I can confirm that there is untranslated content on the translation editor which is also reflected on the page.
The Advanced Translation Editor does have an integrated translation memory, which saves each segment. If the segment was edited earlier, it should be saved in the translation memory. This memory only would get overwritten if the original content was edited.
This said, a translation loss usually should not occur, unless the prior translation was not saved correctly to translation memory. (likely a connection issue or a bug)
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This means I can currently not confirm why the translation is incomplete, but I can see on our system that there were issues with delivering the translation back in December 2023.
Could you please go to WPML > Translation Management > Dashboard and create a job for the post in question? Then let me know the estimated word count for completing this translation.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
If there are further posts affected, please provide me the permalinks for the original posts so that I can take a look at the system.
I will be glad to compensate you for any job for which I can confirm that a translation failed in the past, but please take note that I can not compensate any credits if the original content has been edited.
When it comes to edits on the original content, it might be expected that various segments are deleted after only editing one paragraph. This mostly is controlled by each block or text. There can be even more affected segments if a Classic HTML Block is used.
I can also offer to take a look as admin and revise how the original post has been created. Maybe there might be some optimization that could be taken into consideration, like splitting the content into more blocks.
