Cannot complete translation

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: Bug

This topic contains 17 replies, has 2 voices.

Last updated by Kor 1 year, 4 months ago.

Assisted by: Kor.

Author	Posts
November 8, 2023 at 4:39 pm #14759441
alexandreP-37	Hi, our wordpress instance runs on nginx. Today, it started timing out when updating a page - any page. I was able to reproduce the issue locally and it turns out we get the log filled with these warning and errors when saving the post:
November 8, 2023 at 4:54 pm #14759547
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
November 9, 2023 at 3:36 pm #14769375
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please list the steps to replicate it? I've checked some pages and posts and it looks like you've not completed the translation. Maybe you can share a screen recording using this free tool? hidden link
November 10, 2023 at 9:01 am #14773623
alexandreP-37	Hello! Sorry, that wasn't clear from me. To see the issue, visit this edit page link hidden link then just click "update". here is a screen recording : hidden link
November 10, 2023 at 1:49 pm #14777233
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue now. Could you please share FTP access here so that I could check the error logs and escalate this?
November 10, 2023 at 5:19 pm #14779581
alexandreP-37	Unfortunately i cannot : our server runs as a node managed by kubernetes. But I've created a zip file containing the database export zipped, and the entire wp-content folder ? You can download it here: hidden link
November 10, 2023 at 5:46 pm #14779637
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. May I use the duplicator plugin to create a package? It would be easier for me to import it. https://wpml.org/faq/provide-supporters-copy-site/ .
November 14, 2023 at 7:51 am #14794203
alexandreP-37	I would love to but we tried that in a previous ticket and it did not work out for some reason (see this ticket: https://wpml.org/forums/topic/wpml-acf-warning-creates-timeouts/page/2/#:~:text=Can%20you%20please%20send%20me%20a%20package%20with%20a%20copy%20of%20your%20site%3F). The solution was to provide the package as I did here. I hope this works for you ?
November 15, 2023 at 9:00 am #14805727
alexandreP-37	Ah, sorry about that, not sure what went wrong .Here is a tried-and-tested link! (hit the top right download button then accept the warning) hidden link
November 16, 2023 at 5:43 pm #14829715
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue here hidden link . It says that you've not registered the sitekey with the correct key. Also, I could see the connection issue here hidden link . Please refer to this section of the documentation https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ . Once you've fixed that, could you allow adding new plugins? I need to access to WP > Plugins > Add New > Commercial Tab.
November 17, 2023 at 9:32 am #14832949
alexandreP-37	Hi, I believe this is normal, since our licence is for the production site (cms.apptweak.com). You are on the staging (cms.staging.apptweak.com). The connection error message refers to that "incorrect" sitekey. Still, I have updated the staging to allow you to add plugins.
November 17, 2023 at 2:30 pm #14863587
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Ok, I've corrected the ID in our system to point to your correct staging domain. Could you please try to perform a translation and see if it works now?
November 17, 2023 at 2:37 pm #14863731
alexandreP-37	I just tried - no change, saving the page times out. See screen capture: hidden link
November 17, 2023 at 2:53 pm #14864129
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It says "If you are the system administrator of this resource then you should check the error log for details.". Maybe you can take a look at it?
November 17, 2023 at 3:09 pm #14864451
alexandreP-37	The server log shows exactly what I posted here https://wpml.org/forums/topic/cannot-complete-translation/#post-14759545

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