Cannot register WPML license key: "Unable to parse data from service response."

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This topic contains 3 replies, has 2 voices.

Assisted by: Bobby.

Author	Posts
July 13, 2023 at 6:43 pm #14035675
nicov-14	Tell us what you are trying to do? Registering WPML license key Is there any documentation that you are following? https://wpml.org/faq/uploading-wpml-error-message/#upload-wpml-to-your-site-using-the-otgs-installer-plugin Is there a similar example that we can see? No What is the link to your site? hidden link
July 13, 2023 at 7:04 pm #14035759
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, This would happen when the site is blocking communication with our API servers. Please review the following documentation: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/#:~:text=Check%20the%20Installer%20Support%20Log&text=You%20(if%20testing%20from%20a,not%20properly%20configured%20or%20reachable.&text=Contact%20your%20hosting%20provider%20and,wpml.org Make sure to have your hosting provider to whitelist the following domains: wpml.org cdn.wpml.org api.wpml.org api.toolset.com cloudfront.net Let me know your results, please.
July 15, 2023 at 7:20 pm #14043167
nicov-14	Hi there Our hosting provider can't whitelist domains but they can whitelist IP addresses. Can you provide us with these?
July 17, 2023 at 8:06 pm #14053297
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	As these have dynamic IPs, please use an IP lookup tool to get it for each domain if needed hidden link

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