Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
1. don't see options for manually translate a strings.
2. translators disappeared, can't see jobs.

Solution:

Update WP, WPML, reinstall all WPML plugins and after this string translation back to normal.

Relevant Documentation:

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 5 replies, has 2 voices.

Last updated by aleksandraD-3 1 year, 8 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
April 3, 2023 at 6:22 pm #13393347

aleksandraD-3

I don't see options for manually translate a strings.
hidden link

Also translators disappeard, i can't see jobs
hidden link
hidden link

help

April 3, 2023 at 9:24 pm #13394525

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

I see that the "WP Memory Limit" is set to 40M. WPML requires a memory limit of at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set WP Memory Limit in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

See https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php for details. Increasing WP Memory may help improve the performance.

Secondly, before proceeding further, may I ask you to try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Update WordPress to the latest version, if possible, and check for the issue.
- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any. You can also check for plugin compatibility with WPML at https://wpml.org/plugin/. If you find a plugin not compatible with WPML, I'll advise you to contact the plugin author.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2023).
- Also check the browser's console for any JavaScript errors. If you find any, copy that in your next reply. See https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/ for details on how to find these errors.

Please let me know and I'll try my best to further assist you on the matter.

Regards.

April 4, 2023 at 11:08 am #13399081

aleksandraD-3

Changing memory_limit didn't resolve this issue.

Other steps you provided also.

We have local copy and development copy of this website. And there is also same problem.

April 4, 2023 at 4:46 pm #13402705

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for the updates.

Did you update WordPress also? Since there's a newer version available and you are also using latest WPML version, it is better to update WordPress also.

Are other plugins up to date?

From that activate/deactivate practice, did you find any JavaScript error? Specially on Jobs page, because as per the screenshot, it looks like a broken page and there must be some JS errors.

Anyways, can you enable debugging on your site? See https://wpml.org/documentation/support/debugging-wpml/ for details. Once enabled, browse the WordPress admin pages a few times, specially where you ran into the issues. This will log the errors in the debug.log file which you can upload somewhere and share the download link for investigation.

Please let me know.

Regards.

April 5, 2023 at 2:00 pm #13410887

aleksandraD-3

Thank you for your support, now it works.

We update WP, WPML, reinstall all WPML plugins and after this string translation back to normal.