I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Good news! Your site has completed its migration to Cloudways. We encourage you to check out your site at hidden link.
Be sure to check your site carefully to ensure all data has been properly moved over. If you find that the migration of your site is incomplete, please reach out to our 24x7 Support Team via live chat.
Thanks for your patience. Our 2nd tier support team found that you have custom CSS in the customizer that hides the element with the class variation. (Kindly check the attached screenshot)
It affects only the Russian language because all languages have the class variation-AppointmentInfo, and Russian has just variation-.
The appointment Info string is translated (in String Translation) to "Detali informacija" in Lithuanian and "Информация о записи" in Russian.
WC correctly converts the string to CSS class for both the strings but fails for "Информация о записи" and prints an empty string, resulting in this issue.
Solution:
Either change the translation "Информация о записи" to a non-Cyrillic string or remove the CSS from the customizer.
Please let me know if that solution fixed your issue.
I hope this helps you. If you need further info, please let me know.
It's great to hear that the issue is fixed. 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.
Thank you very much. Because your colleague helped me yesterday, and after his help, there was an attack and the website and access to my facebook account were destroyed. It is very unreliable.
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