[Closed] Changing images on divi pages

Hello,

Can I get access to that staging site? Also can I installer Adminer to get access to your database and check how those images are registered?

I have activated a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

IMPORTANT: Before we proceed, please backup your site and database.

Nico

Hi John,

Here is a list of things that I tried over the weekend:
- I tried the WPML code provided earlier to clean up image translations
- I tried the Media cleaner plugin and deleted all unused images and empty the trash
- I tried the regenerate thumbnail plugin

After that I installed Adminer and accessed the database to manually check if those images where still in the icl_translations table.

I took as an example the image Neptune_Energy_Logo_reverse which appears 3 times in your media library.
I was able to find the IDs for each image in the database however the icl_translations table is completely empty!

I don't see an easy solution here because WPML tables are empty, those images are not registered as translations.

If you have a backup from before deleting those tables let me know.

Nico

Hello,

I'm not sure to fully understand but let me give you as much details as possible so you can make your choice:

1. WPML will duplicate in the database images used in a page you translate unless you uncheck the two boxes about media attachment on the page (see capture1). However, if you uncheck those options, you won't have any image in the translation. Again, WPML duplicate the entry in your database to allow you to translate texts related to those images (caption, alt etc...).

2. When WPML is activated you won't see duplicates in your library because you will have a different library in each language. So the English image will be in the English library, the Australian image in the Australian library and so on...

3. I did a quick test and translated manually a page with an image and WPML will still have the image in the library of the secondary language. So going through Divi will be the same as going through our editor.

To sum up:
- WPML duplicate images entries in the database.
- Images are a post type (like posts or pages) and WPML will have those duplicates marked as translations of originals
- Each language will have its own library (no duplicates in one language)

I think what happens in the past with your site might be the following:
- When you deactivate WPML, all posts are under the main language (because there is only one language). Same thing happens with images, all under the same library. That's when you have duplicates. But at this stage it can be solved.
- If you don't clean up the media library at this moment using our code or if you don't use the WPML reset option to completely delete all translations then those duplicates will still be in the library.
- From there is you empty all icl_* tables in your database we won't have any record of which image is an original and which image is a translation and that's were the issues start.
Using our code or even reactivating WPML to get back different libraries won't work because WPML tables (icl_*) are empty.

I hope this makes sense and will allow you to avoid such issues in the future.

Nico

Hello,

Since we limit one issue per ticket, I have opened a new ticket for your additional question. Let's continue our conversation on that new ticket: https://wpml.org/forums/topic/split-changing-images-on-divi-pages/

Keeping one issue by forum threat helps to keep the forum clean and organized, it will also help other users with similar problems to find solutions when searching the forum.

Thanks for your understanding,
Nico