[Resolved] compatibility with "Custom User Registration Fields for WooCommerce

Hello,

I will continue with your ticket as I'm aware of the issue. Could you please reshare your credentials because they didn't get copied in the ticket.

I have reactivated the private field for your next answer.

Thanks,
Nico

Hello,

Thanks for the access. Yesterday we were on the right path. But it seems that the plugin register two strings under different domains: "addify_reg" which seems to be the default text and "admin_texts_afreg_pending_approval_email_text" which is the admin text domain (admin texts are texts you can edit in the settings for your plugin.

So please, for each string of text you have for those emails repeat the following process:
- Go to "WPML > String Translation"
- Scroll down and click on "Translate texts admin" at the bottom left
- Search for the string, select it and click on "Add to String Translation"
- Then go back to "String Translation" and translate it

Hello,

Did you change the password? I couldn't login to check those other emails.

Error: The password you entered for the username is incorrect.

I'll reactivate the private field for your next answer.

Hello,

I think I found the issue here. I did some tests and it seems that because the admin is changing the status (approved /disapproved), the email is triggered in the admin language.

As you can see on the screenshot.
- I approved first with my admin account in EN and received the confirmation email in English.
- Then I approved the account with my admin account in NL and received the Dutch email

PS: I changed my admin language in "Users > Profile > Language".

That reminds me of a similar issue with WooCommerce default emails where changing the status of an order in the admin would send the email notification in the admin language: https://wpml.org/errata/woocommerce-e-mails-are-always-sent-in-default-language-for-any-admin-order-status-change/

I'm not sure that's the same issue here but could you please contact the plugin author and see if they can provide the option key that way we can try to adapt the workaround provided in this documentation? They already worked on WPML compatibility so they should be able to help you out with this.

Hello,

I'll wait for your feedback then.

By the way, I forgot to attach the screenshot in my previous answer.

- First email (at the bottom): I approved first with my admin account in EN and received the confirmation email in English.
- Second email (at the top): I approved the account with my admin account in NL and received the Dutch email

Hello,

Ok, you can share with them my last answer where I share my findings. But in short, when you make a change in the admin that triggers an email (like approving or disapproving an account), the client will receive the email in your admin language instead of the language they registered in.

Hi Mohammed,

OK, I will keep this ticket open waiting for your feedback.

Have a great weekend,
Nico