derrickL-4
If i have place order then showing me loader it's not going to next page
Please check now it's very big issue from my side
Thank you
derrickL-4
Please response me fast it's very big issue in my side urgent need your help
Ahmed Mohammed
Supporter
Timezone:
Africa/Cairo (GMT+02:00)
Hi there,
Thank you for contacting WPML support!
I'm sorry to hear that you're experiencing difficulties with placing orders on your website. I'm here to assist you in any way I can 🙂
I understand that when you try to place an order on your website, the page gets stuck and the order doesn't go through. Is this problem occurring in the default language of your website?
Could you kindly share a test product URL that has been translated into another language? This will allow me to investigate the issue and provide you with a solution.
Additionally, to better understand how to move forward with a solution, could you please provide me with information about your environment by following these steps: http://wpml.org/faq/provide-debug-information-faster-support/ .
Looking forward to hearing back from you.
Ahmed Mohammed
Supporter
Timezone:
Africa/Cairo (GMT+02:00)
Hi there,
Thank you for providing the debug information.
I was able to reproduce the issue on your website while visiting the website in the default language (English).
As you can see in the attached screenshot, there's an internal server error logged in the browser console, causing this issue.
I'm still not sure if this is a WPML issue, so please go to your WordPress dashboard → WooCommerce → Status → Logs and look for the fatal errors for today (2023-05-04). When found, please copy them and paste into your next reply.
Looking forward to hearing back from you.
derrickL-4
2023-05-04T14:05:44+00:00 CRITICAL Uncaught Error: Call to undefined function WCML\Tax\Strings\icl_get_string_id() in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php:26
Stack trace:
#0 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WCML\Tax\Strings\Hooks->translateLabelString('INERNATIONAL', 4)
#1 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(205): WP_Hook->apply_filters('INERNATIONAL', Array)
#2 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-tax.php(682): apply_filters('woocommerce_rat...', 'INERNATIONAL', 4)
#3 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(659): WC_Tax::get_rate_label(4)
#4 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(499): WC_Checkout->create_order_tax_lines(Object(WC_Order), Object(WC_Cart))
#5 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(439): WC_Checkout->set_data_from_cart(Object(WC_Order))
#6 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1256): WC_Checkout->create_order(Array)
#7 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(485): WC_Checkout->process_checkout()
#8 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::checkout('')
#9 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#10 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action('wc_ajax_checkou...')
#12 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::do_wc_ajax('')
#13 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(false, Array)
#14 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#15 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/template-loader.php(13): do_action('template_redire...')
#16 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-blog-header.php(19): require_once('/home/clients/2...')
#17 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/index.php(17): require('/home/clients/2...')
#18 {main}
thrown in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php on line 26
2023-05-04T14:07:02+00:00 CRITICAL Uncaught Error: Call to undefined function WCML\Tax\Strings\icl_get_string_id() in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php:26
Stack trace:
#0 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WCML\Tax\Strings\Hooks->translateLabelString('INERNATIONAL', 4)
#1 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(205): WP_Hook->apply_filters('INERNATIONAL', Array)
#2 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-tax.php(682): apply_filters('woocommerce_rat...', 'INERNATIONAL', 4)
#3 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(659): WC_Tax::get_rate_label(4)
#4 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(499): WC_Checkout->create_order_tax_lines(Object(WC_Order), Object(WC_Cart))
#5 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(439): WC_Checkout->set_data_from_cart(Object(WC_Order))
#6 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1256): WC_Checkout->create_order(Array)
#7 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(485): WC_Checkout->process_checkout()
#8 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::checkout('')
#9 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#10 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action('wc_ajax_checkou...')
#12 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::do_wc_ajax('')
#13 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(false, Array)
#14 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#15 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/template-loader.php(13): do_action('template_redire...')
#16 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-blog-header.php(19): require_once('/home/clients/2...')
#17 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/index.php(17): require('/home/clients/2...')
#18 {main}
thrown in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php on line 26
2023-05-04T17:16:21+00:00 CRITICAL Uncaught Error: Call to undefined function WCML\Tax\Strings\icl_get_string_id() in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php:26
Stack trace:
#0 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WCML\Tax\Strings\Hooks->translateLabelString('INERNATIONAL', 4)
#1 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(205): WP_Hook->apply_filters('INERNATIONAL', Array)
#2 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-tax.php(682): apply_filters('woocommerce_rat...', 'INERNATIONAL', 4)
#3 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(659): WC_Tax::get_rate_label(4)
#4 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(499): WC_Checkout->create_order_tax_lines(Object(WC_Order), Object(WC_Cart))
#5 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(439): WC_Checkout->set_data_from_cart(Object(WC_Order))
#6 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1256): WC_Checkout->create_order(Array)
#7 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(485): WC_Checkout->process_checkout()
#8 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::checkout('')
#9 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#10 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action('wc_ajax_checkou...')
#12 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::do_wc_ajax('')
#13 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(false, Array)
#14 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#15 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/template-loader.php(13): do_action('template_redire...')
#16 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-blog-header.php(19): require_once('/home/clients/2...')
#17 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/index.php(17): require('/home/clients/2...')
#18 {main}
thrown in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php on line 26
2023-05-04T17:20:03+00:00 CRITICAL Uncaught Error: Call to undefined function WCML\Tax\Strings\icl_get_string_id() in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php:26
Stack trace:
#0 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WCML\Tax\Strings\Hooks->translateLabelString('INERNATIONAL', 4)
#1 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(205): WP_Hook->apply_filters('INERNATIONAL', Array)
#2 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-tax.php(682): apply_filters('woocommerce_rat...', 'INERNATIONAL', 4)
#3 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(659): WC_Tax::get_rate_label(4)
#4 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(499): WC_Checkout->create_order_tax_lines(Object(WC_Order), Object(WC_Cart))
#5 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(439): WC_Checkout->set_data_from_cart(Object(WC_Order))
#6 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-checkout.php(1256): WC_Checkout->create_order(Array)
#7 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(485): WC_Checkout->process_checkout()
#8 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::checkout('')
#9 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters('', Array)
#10 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#11 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce/includes/class-wc-ajax.php(96): do_action('wc_ajax_checkou...')
#12 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(308): WC_AJAX::do_wc_ajax('')
#13 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(false, Array)
#14 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#15 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-includes/template-loader.php(13): do_action('template_redire...')
#16 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-blog-header.php(19): require_once('/home/clients/2...')
#17 /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/index.php(17): require('/home/clients/2...')
#18 {main}
thrown in /home/clients/29087bc94de02e3121d9387e3f1bd01b/sites/dlangtraining.ch/wp-content/plugins/woocommerce-multilingual/classes/Tax/Strings/Hooks.php on line 26
Ahmed Mohammed
Supporter
Timezone:
Africa/Cairo (GMT+02:00)
Hi there,
Thank you for providing the error logs.
The fatal error is happening and preventing the checkout process because the website does not have WPML String Translation plugin, which is required for WooCommerce Multilingual & Multicurrency plugin to work.
You can install the plugin by going to your WordPress dashboard → Plugins → Add New → Commercial.
Hope that helps 🙂