credits - WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced unexpected high usage of 60,000 credits for translating nine pages using WPML. The issue arose because the plugin translated pages that were already in English, leading to unnecessary credit expenditure.
Solution:
We explained that WPML needs to be set up with a single default language before adding translations. If the site already contains multiple languages, WPML might not recognize the existing language correctly and could translate content unnecessarily. We recommended checking the WPML > Translation Management > Tools section to view a usage report, which shows detailed information about translated pages, the translation engine used, and the credits spent. Additionally, we provided links to change the automatic translation engine (how to change automatic translation engines) and a cost calculator (calculate your cost). We also credited 30,000 credits back to the client's account to compensate for the misused credits.

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Tagged: ATE

This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 8 months, 4 weeks ago.

Assisted by: Mihai Apetrei.

Author	Posts
September 9, 2024 at 7:04 pm #16158608
suzikeM	Background of the issue: I bought your plugin yesterday and I am trying to understand how I could have spent 60000 credits on automatic translation of nine pages. I am not following any documentation, just the website. Symptoms: Unexpected high usage of 60000 credits for translating nine pages. Questions: How could I have spent 60000 credits on automatic translation of nine pages?
September 9, 2024 at 7:44 pm #16158707
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for writing us. I am happy to help you with figuring things out in this case. So, I want to let you know from the beginning that inside WPML > Translation Management > Tools > there's a section where you can see the usage report. This way, you will be able to see which pages were translated, what translation engine was used and how many credits were used for each of the pages. For example here is the report for September (the current month): hidden link I generated it for you from our end but it would be the same thing that you would have access to. So, from what I can see, DeepL was also used which delivers more accurate translations and which is twice the cost of the Microsoft translation engine for example. You can see all the available translation engines here: https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/ There's also a "Calculate your cost" link on this page where you have a simulator to estimate costs: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#calculate-your-cost-lnk I hope that you will find all this information helpful. Mihai Apetrei
September 9, 2024 at 7:50 pm #16158712
suzikeM	Hi, Thanks for your quick response. I can see that your plugin translated pages that were already in english to... english...? This is a waste of my credits... Doesn't it recognize the language automatically? Regards
September 9, 2024 at 9:11 pm #16158894
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and welcome back. The way things are set up on the site currently are probably the issue here. WPML, when it is being set up initially, in the configuration process, it is asking for which is the default language currently on the site. So, if you are having multiple languages on the same site (for example english content in a site set as portuguese default language), then WPML will consider that all the existing content is in portuguese and will try to translate everything. Before you set up WPML initially, you need to make sure that the content that you have on the site is just in one language, and then you use WPML to translate the content. If you already have content in multiple languages, WPML won't be able to figure that out due to how it is already configured. Can you can create a list for me with all those URLs that have English content from the spreadsheet I sent you? Thank you!
September 10, 2024 at 6:28 am #16159378
suzikeM	Hi, Thanks for your help. Here's the list. It's quite a lot. Almost 30000 credits on english content. hidden link Regards