This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to synchronize credits with their website for automatic translation using WPML, but the credits and the website are not linking correctly, and the URL appears incorrect.
Solution:
We recommend following these steps to resolve the issue:
1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/
2. Delete the site key for https://www.carbonaltdelete.eu by clicking the trash icon, which will return the assigned credits to your WPML.org account. More details can be found here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. Log in to https://www.carbonaltdelete.eu, go to Plugins >> Add new > Commercial tab and click the ‘Unregister WPML from this site’ link if it exists.
4. Click the ‘Register WPML’ link.
5. Click the ‘Get a key for this site’ link.
6. It will generate a Key for your site and you can also assign the credits using that popup.
7. Copy the key and paste it back to the input box and press the Register button.
If these steps do not resolve the issue, please add a debug report in the Debug Information box. You can find how to provide this information here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
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