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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing a critical error with their site map in the footer, which is generated by Rank Math. This issue is causing the page to display incorrectly and is a concern for SEO.
Solution:
If you're experiencing a similar issue with your site map, we recommend you follow these steps:
1) Ensure you have a full site backup before proceeding.
2) Update all plugins to their latest versions.
3) Navigate to WPML>>Support page, and click on the Troubleshooting link.
4) On the Troubleshooting page, under the *Clean up* section, perform the following actions, waiting for confirmation after each:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
5) Clear all types of cache on your site.
6) Activate the WPML SEO plugin if it's not already active.
7) Go to Settings>>Permalinks and resave the settings.

If this solution doesn't seem relevant to your issue, please don't hesitate to open a new support ticket with us. You can do so by visiting the WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 1 reply, has 2 voices.

Last updated by Bigul 1 year, 4 months ago.

Assisted by: Bigul.

Author Posts
December 5, 2023 at 4:58 am #14992727

marieN-4

Dear Bigul!

Now I have a problem.
I have a Site Map in the Footer of my site ( "Plan de Site"). It is generated by Rank Math. ( hidden link)

And now I see that it is not working... The page is bad and it is written critical error. Please see attaches image.

It is very bad for Google. Please , can you help me to resolve this issue?

Thank you

14988277-2023_12_04_problem_with_site_map.png
December 5, 2023 at 5:20 am #14992767

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Please try the following steps after a full site backup{mandatory} and make sure the bug exists.

1) Upgrade to the latest version of plugins
2) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)
3) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables

4) Clear all types of caches
5) Activate WPML SEO plugin
6) Visit Settings>>Permalinks & resave the settings

--
Thanks!

Bigul

December 8, 2023 at 6:08 pm #15027631

marieN-4

Dear Bigul,

I followed the exact steps that you indicated and the error has gone. Thank you!
Can you please give me the link to the documentation in which case and which is the role of every button in the Troubleshooting panel of WPML?

Thank you very much. I'm gratefull.
Best regards,
Marie