[Closed] cURL error 28: Failed to connect to downloads.cdn.wpml.org port 443 after 10000 ms: Timeout was reac...

Hi,

It seems that the chat is disconnected. I turned the chat to a ticket.

I will setup the copying requirements and then initiate the copy.

The copying process may take a while.

I will get back to you as soon as the copying is finished

Hi,

The website copy is finished. Unfortunately, I lost the URL that I was supposed to use to access the dashboard.

The link to the copied website is:

hidden link

May I know the URL that I need to use to access the dashboard again?

Thanks.

Thank you. I checked and the communication seems to be ok after re-registering WPML.

Please follow the steps below:

- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link to unregister WPML. (it will not affect your current translations.)
- Click the "Register WPML" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Screenshot:

hidden link

For more information:

https://wpml.org/faq/install-wpml/#register

Thanks.

Hi,

No need. Following the steps mentioned should fix the issue as I did the same and it worked in the copied website:

hidden link

Thanks.

Hi,

As a test I removed the key and used my key on your website to see the result and the error is still there.

Now if you check the copied website which has exactly the same codebase it works with no problem.

That confirms your hosting service provider blocks the URLs my colleague mentioned and that is the problem.

What I can suggest at this time is to update WPML manually:

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Make sure you are signed in wpml.org.
- Go to https://wpml.org/account/downloads/
- Click the "Download WPML manually" link to show the rest of the plugins on the page.
- Download the latest version of the WPML and its add-ons.
- Install them manually on your website using the method below:
https://wpml.org/faq/updating-wpml-manually/

But please consider that the normal functionality of WPML also might be affected as your hosting service provider blocks the necessary URLs for WPML to function.

Thanks.

Hi,

The first one is most probably because the key is the one I used for a test. Please unregister WPML and use your key.

Sorry for the inconvenience.

The Deprecation message does not seem to be related to WPML but in any case you can always turn off the deprecation messages by adding the code below to config file of your WordPress installation:

Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:

define( 'WP_DEBUG', false );
define( 'WP_DEBUG_LOG', false );
define( 'WP_DEBUG_DISPLAY', false );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

By the way the deprecation message means that a function will not work in future versions of PHP but it has no impact when it comes to current version you use.

Finally, as mentioned the same thing with exact code base works on the copied website and does not work on your hosting service. That shows there is a problem on the hosting, and most probably it is a blocking or firewall as the error message clearly states that.

We do not have any expertise or tools to check what might go on your server that cause the issue.

Thank you for your understanding.

Hi,

Sure. Just to make sure we are on the same page the cURL error that you opened this ticket for is caused by your hosting service provider as we demonstrated.

Thank you.