I am trying to: I am deleting information from the original English page (clearing fields of data) but that information still remains on translated pages even after I update translated page using WPML editor.
For example:
1. Remove 3 months fee from the English version
2. Update Italian translation using WPML Classic Editor
3. 3 months fee will still remain on the Italian page
Link to a page where the issue can be seen:
We replicated the same issue on the staging version of our website which is the same as our main website.
English page:
Italian page: hidden link
If you scroll to the "Total course costs" section in English, you will see that fees start from 6 months. However, in Italian, it starts from 3 months.
I expected to see: Fees in Italian start from 6 months.
Instead, I got: Old 3 months fees that were removed from the English page are still on the Italian page.
I hope it explains the situation. Please let me know if you need additional information. Thank you!
Hello Waqas! Thank you very much for your response.
We added those fields using JetEngine. More specifically, JetEngine -> Metaboxes.
Please see attached screenshots for clarity. Also, you can see custom field translation settings on one of the screenshots.
We have WPML 4.6.4 installed, and I see that 4.6.5 is the latest one. I will try to update the WPML later, but I believe it is only a minor update that won't have an effect on this issue. Still, I hope to be wrong!
Thank you very much once again for your help! Looking forward to hearing from you.
Yes please check with latest WPML versions, those are not minor updates but also contain fixes and improvements with several reported fixes.
On the other hand, can you try with a new page or post while changing these fields translation settings to copy and copy once? See "2. How to Translate Meta Boxes & Meta Fields" hidden link in the JetEngine guide.
Usually, translate works like where you need these fields always, while other options (i.e. Copy once) has a disconnected tendency and gives you the liberty of handling fields individually on translations (after first translation).
Please let me know if any of these help or I'll try my best to help you further on the matter.
I updated the WPML version to the latest one and changed the "Courses" custom field to "Copy Once", and then added a new school with a translation. Unfortunately, both ways did not help - 3 months fee still remains intact on a translated page.
Is there anything else I can try? Please let me know. And thank you very much for your help!
We had a "Copy" set before, and I changed it to "Copy once" only after Waqas recommended me to do so. I created a new page right after updating the plugin while "Copy" was in place, and did not see any difference - the issue is still there.
Thank you for your patience and cooperation. My apologies for being absent due to health issue.
I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, to share this information safely.
Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.
IMPORTANT: Please take a complete backup of the site to avoid data loss.
Thank you for the details. I am working on it and 'll get back to you accordingly.
P.S.: I've set your recent message to private because it contains sensitive (access) information. Please do not share such information in public messages and ask to enable private message.
I am trying to check the issue with minimal setup possible. And I noticed that when I deactivate "Simple Custom CSS and JS PRO" plugin, that section displaying the cost options isn't displayed.
I am not sure which custom code you're using to display that. Can you please point me to the relevant code?
Additionally, if you can keep only the most necessary plugins active (minimal setup) while deactivate all others, this 'll help me investigating little faster.
I've tested it thoroughly and have discussed with the team. Unfortunately that's not possible with numbers. If the field is empty it won't appear in the translation editor.
So to deal with this, you 'll have to manually edit the translation:
- Edit the post in default language.
- Remove that number value from the field.
- Save the post.
- Instead of updating translation through CTE, switch to other language from top admin bar.
- Remove the value from translated version of the post.
- Save.
In all other cases, where you change other text based content, use CTE to update the translations.
Yes, we did that - removed old fees from other translations using WordPress editor by switching to another language from the top admin bar. It works, but when we use CTE later again and save changes, old fees will be back again on the translated page. You can reproduce this behavior too:
1. Delete numbers from a field in English
2. Delete numbers in the way you described above
3. Edit translation using CTE after it
4. Old numbers will be back on the translated page.
Thank you for the update and I understand the problem.
Unfortunately there's no easy solution for that. However, since you're already doing custom coding to list these out, you can put some kind of identifier in the field (instead of emptying it, i.e. -1), then translate it the same. And in your code add a check to display/hide it accordingly.
