Divi theme builder templates deleted by itself 100% translate but according to wpml translation in p...

This thread is resolved. Here is a description of the problem and solution.

Problem:

You are using Divi and WPML and have uploaded translations directly on the Divi theme builder language page without using WPML for Dutch and Spanish. As a result, Divi theme builder templates are being deleted automatically, and WPML still shows translations as in progress despite them being fully translated.

Solution:

If you're experiencing this issue, we recommend you follow these steps:
1. Backup your site first.
2. Access your WordPress admin area and navigate to the specific post types for your templates:
- For body templates, go to https://example.com/wp-admin/edit.php?post_type=et_body_layout
- For footer layouts, visit https://example.com/wp-admin/edit.php?post_type=et_footer_layout
- For header layouts, visit https://example.com/wp-admin/edit.php?post_type=et_header_layout

3. Use the language switcher to switch to the secondary languages and delete the previously translated templates, ensuring to also remove them from the trash.

4. Save your changes in the Divi Theme Builder.

5. Finally, go to WPML->Translations Management and re-translate the templates.

This approach should resolve the issues of templates being deleted and the incorrect translation progress status. If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Compatibility

This topic contains 6 replies, has 0 voices.

Last updated by Shekhar Bhandari 2 months, 1 week ago.

Assisted by: Shekhar Bhandari.

Author	Posts
January 28, 2025 at 4:39 pm #16643365
Marcel Elbers	Hi Shekhar, Ok I translated "Cannabis Movies" with a string translation. It's translated now in the backend but on the front it's not showing the translation. I also did a synchronisation of the menu I tried to translate the string from there. However the string "Cannabis Movies" was not showing. Synchronising the menu as has resulted now that in the Dutch menu there are items double now. Can I delete the items that are double now by using the language switch ? Thanks.
January 29, 2025 at 5:18 am #16644234
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Every ticket is reserved for resolving one specific matter, ensuring focused support, streamlined communication, and high-quality service. Therefore, please open new tickets for the menu issues. As a quick solution, I suggest you to translate the page title of Cannabis Movies and do the synchronization instead of string translations. Look forward to your reply. Thanks
January 29, 2025 at 7:25 am #16644471
Marcel Elbers	Hello, I understand. I deleted now all Dutch blog category's, in the backend but on the front they are all still visible. However could these problems be related to the fact that the divi theme builder templates where set up manually by using the language switch and not by translating this with wpml? And how to switch translating these theme builder templates by translating with wpml? Thanks, Marcel
January 29, 2025 at 7:46 am #16644598
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, We are discussing the issue in chat for the remaining issues. Thanks
January 29, 2025 at 10:42 am #16645611
Marcel Elbers	1 last question in this case: Is it possible to make the Divi theme builder templates manually by using the language switcher and still using the wpml editor ? Thank you, Marcel
January 29, 2025 at 10:49 am #16645663
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, No it's not possible, it will create issues with this approach. Thanks
January 29, 2025 at 10:50 am #16645668
Marcel Elbers	but what is correct workflow to restore this? Thanks.
January 29, 2025 at 12:59 pm #16646626
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, You can resend the templates to translations from WPML->Translation management to override the translations from manual edits. Let me know if this helps. Thanks
January 29, 2025 at 1:35 pm #16646922
Marcel Elbers	ok and if that solution is not working? For example trying to translate the words: description, additional information of this page hidden link It's translated in wpml but not showing on the front page. Thank you.
January 29, 2025 at 2:57 pm #16647423
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I identified the issue: when the theme builder was set to translate, and you translated it, entries were created. Now that we've set it to not translate, those entries still remain, causing the existing translations to appear instead of the newly created ones. We'll need to clear them out. I would suggest you to follow the below steps: - Backup your site first - Go to hidden link - This will list all the body templates that was created - Switch to secondary languages using the language switcher at the top or the links - Delete the previously translated templates, delete it from trash too. - Go to Divi Theme builder and save it - Go to WPML->Translations Management and translate it. This should work, for the header and footer layout use this links: hidden link hidden link et_header_layout Let me know if this helps. Thanks
January 29, 2025 at 3:23 pm #16647465
Marcel Elbers	ok that worked. How do I get to these templates without the links you have send? thanks.
January 30, 2025 at 4:22 am #16649142
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Those are hidden post types, so you can't find them without using the links. Thanks