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[Resolved] Duplicated bank information in order confirmation email

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where bank details are showing twice in the order confirmation email when the multicurrency option is enabled in the WooCommerce Multilingual extension.

Solution:
We recommend editing the file 

woocommerce-multilingual/classes/multi-currency/payment-gateways/class-wcml-currencies-payment-gateways.php

. On line number 38, replace the existing code:

add_filter( 'woocommerce_payment_gateways', Fns::tap( Fns::withoutRecursion( Fns::identity(), [ $this, 'init_gateways' ] ) ), PHP_INT_MAX );

with the following code:

add_action( 'wp_loaded', [ $this, 'init_gateways' ] );

This should serve as a temporary workaround until our developers provide a permanent fix. If this solution doesn't seem relevant to your issue, please open a new support ticket so we can assist you further.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 12 replies, has 4 voices.

Last updated by Dražen 1 year, 4 months ago.

Assisted by: Dražen.

Author Posts
December 7, 2023 at 1:25 pm #15017011

aleksandraD-3

In the order confirmation email, the bank details show twice if the multicurrency option is enabled in the Woocommerce Multilingual extension. The bank transfer option has been removed from the English version in functions.php

add_filter('woocommerce_available_payment_gateways', 'hide_bank_transfer_for_english');

function hide_bank_transfer_for_english($gateways) {
    if (ICL_LANGUAGE_CODE == 'en') {
        unset($gateways['bacs']);
    }
    return $gateways;
}

But still in the email bank info appears twice. Please help

muukreacje.png
December 9, 2023 at 1:08 pm #15029223

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

I will add the first reply before this ticket is assigned to one of my colleagues.

First thing first, please read the documentation below to know if you follow the correct steps when it comes to sending a custom email:

https://wpml.org/documentation/support/sending-emails-with-wpml/

The other point is that you used an older constant which is deprecated in the code. Would you please use the code below for the detection of the language?

https://wpml.org/faq/how-to-get-current-language-with-wpml/

Thanks.
December 14, 2023 at 8:00 am #15060907

aleksandraD-3

It doesn't matter if I overwrite the email theme or not, the transfer information still appears twice. Changing the theme to wordpress default doesn't help either, so it's not a problem of our changes in child theme. I can provide access to staging.
December 14, 2023 at 8:10 am #15061079

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

Before we continue I need you to check and confirm a few things.

1) Does the issue still happens when you are using the WP default theme and only WPML plugins and WooCommerce enabled, all other disabled?

2) Does the issue still happen if you disable WPML plugins?

3) Does the issue till happen if you remove any custom code?

Please let me know.

Thanks,
Drazen
December 14, 2023 at 1:21 pm #15063567

aleksandraD-3

1) yes, clean storefront theme & only Woocommerce, WPML, WPML String Translations and Woocommerce Multilingual & Multicurrency activated, issue still occurs
2) I already described that the problem occurs when the multicurrency option in Woocommerce Multilingual extension is enabled, you don't even need to disable the plugin, but yes - disabling this add-on solves the problem
3) if I switch the theme to default and disable all plugins there is no custom code, yet issue still occurs

since reporting this problem we have migrated the site to a different server so submitted logs are no longer valid
December 14, 2023 at 1:32 pm #15063653

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for checking and getting back.

Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Regards,
Drazen
December 15, 2023 at 12:43 pm #15072409

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

I checked and it seems to be the same issue that was fixed before, but I see now it again happens.

- https://wpml.org/errata/all-bacs-accounts-are-shown-on-order-confirmation-page-and-emails/

If it is okay, can we please keep the staging site like this (plugins disabled) and I will share this with our 2nd tiers to check and advise further.

I will update you soon.

Thanks,
Drazen
December 18, 2023 at 7:38 am #15080705

aleksandraD-3

Okey, thanks
December 18, 2023 at 12:14 pm #15084121

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I was able to reproduce nad confirm the bug on the sandbox test site.

I have escalated this issue further to our 2nd tier.

I will update you soon on the status.

Regards,
Drazen
December 20, 2023 at 6:56 am #15098039

aleksandraD-3

hello, any news? unfortunately we need the staging back 🙁
December 20, 2023 at 8:06 am #15098521

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

please note it may take a while.

Also, sure you are free to use the staging, we do not need it for now.

I will update you when I have some news.

Regards,
Drazen
December 21, 2023 at 11:39 am #15109461
Konstantinos

Hello. same problem on my project also. All payment methods show twice in thank you page and in order email.
Let me know if I can provide any access or anything.

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-duplicated-bank-information-in-order-confirmation-email/

Στιγμιότυπο οθόνης 2023-12-21, 1.37.24 μμ.png
December 22, 2023 at 12:55 pm #15117401

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

the issue has been escalated to our devs for a permanent fix, in the meantime you can use the next workaround.

Edit the file \woocommerce-multilingual\classes\multi-currency\payment-gateways\class-wcml-currencies-payment-gateways.php on line number 38 replace

		add_filter( 'woocommerce_payment_gateways', Fns::tap( Fns::withoutRecursion(
			Fns::identity(),
			[ $this, 'init_gateways' ]
		) ), PHP_INT_MAX );

with

	
add_action( 'wp_loaded', [ $this, 'init_gateways' ] );

Regards,
Drazen
December 27, 2023 at 7:46 am #15131196

aleksandraD-3

thank you, that works 🙂