[Resolved] Element Pack PRO problem with Tabs Widget

Hi there,
Thanks for contacting WPML support, I will be glad to help you.

So the XML works with the homepage and you can see the tab content in WPML's translation editor.

If you're using the same widget on the domains page, please try the following steps:

- Edit the page in the default language
- Make a small change then save the page
- Update the translation and check if you can see the content.

Let me know please if that helps.

Regards,
Mohamed

Hi,

Please note that the Element Pack Pro plugin is not listed on the WPML compatibility list for the plugins - https://wpml.org/plugin/. This means that our compatibility team has not tested it yet, so it could be a compatibility issue.

I have created this clean sandbox setup on our servers here:
hidden link (one-click login)

I would need you to please set up WPML + the WPML add-ons as you have them on your site (they are already installed) and also install Elementor + Element Pack Pro plugins and try to recreate the issue on a test page.

Please don't install anything else like plugins that are not necessary, on a clean sandbox we try to use just the WPML plugins and the plugin/theme that's part of the issue.

Please let me know how that goes and what you are able to find.

Regards,
Mohamed

Hi,
Thanks for replicating the issue.

I think this is a compatibility issue, I suggest contacting the Element Pack authors and checking with them. Maybe they can provide a quick fix, you can also ask them to join our Go Global program so our compatibility team can work with them to make the plugin compatible.

They can contact us at this link: https://wpml.org/documentation/support/go-global-program/

The XML you tried allows the translation of the text added when you use the "Custom content" source (Please see Screenshot_1), but when using the "Elemntor template" source there is no way to translate the template ID (Screenshot_3). Even when I try to translate the page manually with Elementor, I can see the original template only in the second language.

As a workaround, you can use the Custom content source instead of the Elemntor template and add the text directly in the tab content, then you can use the XML you provided to translate this text in the WPML's translation editor.

I'm also checking with our 2nd tier supporters if they can provide another workaround for this issue and will update you here once I get their reply.

Regards,
Mohamed

Hi there,
Thanks for your patience!

Please try the following workaround:

1. Go to Dashboard > Templates > Saved Templates
2. Switch the admin language to English from the top admin bar
3. Get the ID of the translated template hidden link
4. Go to WPML > Configuration > Custom XML Configuration, and add the following code:

<wpml-config>
  <elementor-widgets>
    <widget name="bdt-tabs">
      <fields-in-item items_of="tabs">
        <field>tab_title</field>
        <field>tab_sub_title</field>
        <field>tab_content</field>
        <field>template_id</field>
      </fields-in-item>
    </widget>
  </elementor-widgets>
</wpml-config>

5. Add this code to the functions.php file of your theme:

add_filter( 'wpml_tm_job_field_is_translatable', '__return_true' );

6. Edit the page in the default language and make a small change then update the translation
7. This time the template ID will appear in the translation editor so you can use the translated template ID

I tested this on the sandbox and it works, please check here hidden link

Regards,
Mohamed