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This topic contains 2 replies, has 2 voices.

Last updated by Andrey 1 year, 9 months ago.

Assisted by: Andrey.

Author Posts
August 8, 2023 at 9:05 pm #14172305

silviaS-15

Unfortunately I didn't read your email and WordPress updated to 6.3 automatically.
The website gave 503 error, so I renamed the plugins through File Manager:
- otgs-installer-plugin to otgs-installer-plugin_OLD
- wpml-string-translation to wpml-string-translation_OLD
The website gone live but how can I update the WPML version?

I have tried to follow your instructions https://wpml.org/changelog/2023/08/wpml-4-6-5-compatibility-with-wordpress-6-3/ but I cannot see 'Commercial' and I cannot activate the plugins otherwise the website doesn't work.

I look forward to hearing from you.

August 9, 2023 at 6:05 am #14172909

silviaS-15

I have updated your plugin but the website is down now. Why?

August 9, 2023 at 9:01 am #14173775

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Are you using the latest version WPML 4.6.5? You can check the latest release here: https://wpml.org/account/downloads

If still the error on the website, you need to enable debug. You can do this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is.

To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:

define('WP_DEBUG', true);

In order to enable the error logging to a file on the server you need to add yet one more similar line:

define( 'WP_DEBUG_LOG', true );

In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.

https://wpml.org/documentation/support/debugging-wpml/

Let me know what you see after the debug mode has been enabled.

August 9, 2023 at 11:54 am #14175493

silviaS-15

I have tried again downgrading the WordPress version and the website worked again.