before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
May I ask you to give more information on what you are trying to do?
You are trying to use WooCommerce Duplication or WPML Duplication because is totally different thigs
WooCommerce Duplication is use an old product that you can copy to a new one and wpml duplication is mirroring between languages.
I know how duplication works, In Arabic it works perfectly but in hebrew it's giving for half of the products the below error:
Hebrew: Needs Update.
I don't know what exactly needed here!
Again, All the products duplicated but many in hebrew with Errors and not able to see the Prices for example therefore can't add to cart.
My apologies but based on your reply I cannot understand which duplication you are referring too. Because if you are using WPML you should see in all languages the same content.
May I ask you to create a screencast showing an example of the issue you are facing? Please do the whole process in the backend in order to understand better your procedures.
You can use loom.com if you wish for quicker results.
I'm telling you that I'm not able to duplicate part of the Hebrew files, all the Arabic files duplicated from the English successfully apart many Hebrew files.
I've also tried to access the Original file in English and also tried to Do duplicate as you can see in the Screenshot but nothing duplicated.
The question is where I can find those Errors cause it's not displaying any clear error only that those files status are Hebrew: Need update but nothing letting me to update those files.
Hi there,
Sorry for the late reply due to the weekend. My name is Mohamed, and I will be glad to help you.
1) Please go to WPML > Translation Management > Translators tab, and make sure that your user account is added as a translator and has the correct language pairs (Including from the default language to Hebrew).
2) Make sure that you have a full database and website backup, then Please go to WPML > Support > Troubleshooting page, then click the following:
- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations
I've tried to duplicate only one with this issue and identified that it's writing a source code ...
please check the screenshot, but again same is working fine in Arabic.
To enable it, open your wp-config.php file and look for:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then try to reproduce the issue by duplicating one product to Hebrew and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!
Also, could you please check if the issue persists in a minimal environment by following these steps?
- Deactivate all the plugins that are not related to WPML (Keep Elementor activated)
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- Duplicate a product
❌ Please backup your database and website before performing the above test ❌
