Error on page

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Tagged: Not WPML issue

This topic contains 38 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 2 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
December 11, 2023 at 1:40 pm #15037771
Mohamed Sayed	We are unable to access the site with the provided login details. Please create a backup then try the workaround provided here: https://wpml.org/errata/wcml-custom-order-received-endpoint-redirects-to-default-language/ If this doesn't help, kindly provide the access details again and we will be happy to help. I've enabled the private reply, please make sure that you have a full backup first.
December 11, 2023 at 1:52 pm #15038047
robertH-62	You had 48 hours to access our shop as an 'admin'. You have done nothing during this time. So I see no reason why I should give you access again?? Thank you
December 11, 2023 at 2:29 pm #15038477
Mohamed Sayed	May I kindly ask you to try the suggestion from our 2nd tier support developers shared here https://wpml.org/forums/topic/error-on-page/page/2/#post-15037771 and let us know the results? Without your collaboration, I'm afraid that it will be hard to continue investigating this issue. Thank you for understanding!
December 11, 2023 at 4:08 pm #15039237
Mohamed Sayed	Thanks, we are working on it and I'll get back to you as soon as I have any news.
December 12, 2023 at 8:50 am #15043183
Mohamed Sayed	Hi, Our developers couldn't find any issues with WPML or the WooCommece Multilingual plugins. Since the issue can't be replicated on any other servers, this is most probably related to your caching plugin or the server. We suggest testing in a minimal environment by following these steps: - Deactivate all the plugins that are not related to WPML (Keep only WooCommerce) - Switch for a moment to a WordPress default theme like Twenty Twenty-one. - If the issue is gone, activate one by one to see with which one there is an interaction issue. ❌ Please backup your database and website before performing the above test ❌ Also kindly share the following URLs with the hosting provider so they can make sure that it's not an issue with the WooCommerce Multilingual plugin: - hidden link - hidden link - hidden link
December 12, 2023 at 9:06 am #15043373
robertH-62	I already doing as you ask; deactivate all plugin and mistake stay and should in WPML- As you see EN and French languages if you are sure please do this yourself. Thank you I made backups
December 12, 2023 at 9:33 am #15043659
robertH-62	Please let me can you fix problem or not? You work 5 days and you do nothing. So I can wait another week that you come with new and new ideas. Thank you very much
December 12, 2023 at 9:54 am #15043825
Mohamed Sayed	I'm afraid that I don't have more ideas, so I'm sharing this info with our developers and will update you here soon.
December 12, 2023 at 9:57 am #15043895
robertH-62	You tell me some story yesterday
December 12, 2023 at 10:25 am #15044123
robertH-62	Do I have some contacts ?
December 12, 2023 at 10:50 am #15044425
Mohamed Sayed	Upon visiting the product, we get the following jQuery Cookie error: moske-bombazne-spodnje-hlace-boxer-uomo-classic/:1096 Uncaught TypeError: jQuery.cookie is not a function at moske-bombazne-spodnje-hlace-boxer-uomo-classic/:1096:30 This indicates that the issue might be from the theme, but we see that refreshing the page fixes it. Could you please check if the theme has a caching feature and disable it? Please also go to WPML > Settings > Post Types Translation, and set the Products post type to "Translatable - only show translated items" then check if the issue persists. We can't check this from our side because the credentials are not working.
December 12, 2023 at 1:05 pm #15046169
robertH-62	Please you can access to shop if replace ** with ++
December 12, 2023 at 4:31 pm #15048289
robertH-62	I want to know where I am now ?? Do you ask for help developers?? Thank you
December 12, 2023 at 5:22 pm #15048799
Mohamed Sayed	Hi Robert, We are still investigating this issue to find any clues and this might require more time. I tested the suggestions from our developers but the issue persists. I will update you once I have more info. May I kindly ask you again to contact your hosting provider so they can debug the issue further from their side too? Please let them know that the issue doesn't happen when we migrate the site clone to another server. They can check here: hidden link Thank you for understanding!
December 12, 2023 at 5:36 pm #15048825
robertH-62	I forward to host your information and immediately when I receive reply I will inform you Thanks