[Resolved] Fatal error intstalling WPML

Hi,

A critical error when activating the WPML plugin can be caused by several factors, including compatibility issues with other plugins or themes, incorrect server settings, or a corrupted WPML installation.

Here are a few steps you can try to resolve the issue:

1. Check compatibility: WPML has a list of known compatibility issues with other plugins and themes, and the plugin itself will check for any known compatibility issues when it is activated. You can check for any compatibility issues by visiting the WPML -> Support page.

2. Update your plugins and themes: Make sure you have the latest versions of all your plugins and themes installed, as compatibility issues can often be resolved by updating.

3. Deactivate other plugins: Deactivate all other plugins and see if the issue is resolved. If it is, activate each plugin one by one to determine which plugin is causing the issue.

4. Increase PHP memory limit: WPML may require a higher PHP memory limit, so try increasing the limit in your wp-config.php file. You can do this by adding the following line of code:

define('WP_MEMORY_LIMIT', '256M');

5. Reinstall WPML: If none of the above steps resolve the issue, you may need to reinstall WPML. You can do this by downloading the plugin from the WPML website and uploading it to your site via FTP, or by using the OTGS Installer to install a fresh copy of the plugin.

Johan

Ok thanks, one last thing please, can you please show me the reported error?

Let's enable the debug log to see if there are any errors showing.
1. Edit wp-config.php and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

2. Browse to the page with the issue and/or reproduce the issue.
3. Locate the debug log in: /wp-content/debug.log => You can use a file manager for that
4. Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.

If you cannot find any files named "debug" it means there are no PHP errors so it's fine.
We will then have to look somewhere else.

I'll need to take a closer look at your configuration, so for that, I'll need to request temporary access (WP-Admin and FTP) 💻

Your next answer will be private, which means only you and I have access. Also after a few weeks access is removed from this thread.

❌ Please backup your database and website ❌
You can use this plugin to do this: https://wordpress.org/plugins/duplicator/
It's done in just a few minutes. If Duplicator is not working please use another one, this was just a suggestion.

☑️ Permissions:
✙ I would need your permission to disable and re-enable plugins and theme and to change configurations on the site if needed. This is also a reason why the backup is critical.

✙ I would also need your permission to take a local copy of your site to debug the problem without affecting your live site. So you can drop the two files you will see with the duplicator plugin, in the field provided.

Johan