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This topic contains 1 reply, has 0 voices.

Last updated by Noman 15 hours, 6 minutes ago.

Assisted by: Noman.

Author Posts
March 2, 2025 at 11:06 pm #16766339

kennethH-8

Background of the issue:
I am trying to update all WPML plugins on my site hidden link. After updating, I received a banner notice about an incomplete update.

Symptoms:
WPML Update is Incomplete. You are running updated sitepress-multilingual-cms and wpml-string-translation, but the following components are not updated: woocommerce-multilingual (required version: 5.4.0).

Questions:
Why am I seeing a notice about an incomplete update when the latest version of woocommerce-multilingual is 5.3.9?
How can I resolve the issue of the incomplete WPML update?

Also, I have installed the OTGS Installer plugin, but find that it will not activate? On activation the dashboard confirms that it is activated but it is not?

March 3, 2025 at 12:16 am #16766410

Noman
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support.

- If WPML is registered correctly, you should be able to update the plugin by following these steps:

1. Please take a backup of your site first for safety reasons.

2. Go to the Plugins >> Add New Plugin page, click the Commercial tab, and then click the “Check for updates” button. Here is the screenshot for more details:
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

3. Update all outdated WPML plugins to the latest version.

If the update doesn’t appear or fails, WPML might not be registered properly. In this case, please re-register WPML:

1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/
2. Delete the existing site key.
3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists.
4. Then click the Register WPML link.
5. Click the Get a key for this site link.
6 It will generate the Key for your site.
7. Copy the key, and paste it back into the input box, and press the Register button.
8. Now, try to update the plugins.

- The OTGS Installer plugin is only required to install WPML plugins. Once the WPML Multilingual CMS plugin is activated, the installer is no longer needed, as its functionality is already included within WPML.

Please let me know the results,
Thank you

Step 3 - Get a key for this site.png
Step 2 - Register WPML.png
Step 1 - unregister wpml.png