Help with my previous support ticket that was abruptly closed against my will.

Tagged: Not WPML issue

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Last updated by ronaldT-5 4 months, 2 weeks ago.

Assisted by: Kor.

Author	Posts
July 3, 2024 at 4:41 pm #15884385
ronaldT-5	Background of the issue: I am trying to talk to someone at WPML regarding my previous support ticket that was abruptly closed against my will. The issue can be seen here: hidden link. See the closed ticket here: https://wpml.org/forums/topic/cant-access-the-advanced-editor-to-translate-a-page/?ref=wd Symptoms: I expected to interact with Shekhar Bhandari, but instead, I got a closed ticket. I do not see a way to chat anymore, only a way to open a support ticket. The ticket was closed thinking I was chatting with him or something. Questions: Why was my support ticket closed abruptly? How can I reopen or continue my previous support ticket? Is there a way to chat with support instead of opening a new ticket?

Author

Posts

July 3, 2024 at 4:41 pm #15884385

ronaldT-5

Background of the issue:
I am trying to talk to someone at WPML regarding my previous support ticket that was abruptly closed against my will. The issue can be seen here: hidden link. See the closed ticket here: https://wpml.org/forums/topic/cant-access-the-advanced-editor-to-translate-a-page/?ref=wd

Symptoms:
I expected to interact with Shekhar Bhandari, but instead, I got a closed ticket. I do not see a way to chat anymore, only a way to open a support ticket. The ticket was closed thinking I was chatting with him or something.

Questions:
Why was my support ticket closed abruptly?
How can I reopen or continue my previous support ticket?
Is there a way to chat with support instead of opening a new ticket?