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This topic contains 8 replies, has 2 voices.

Last updated by sebastianS-125 1 year, 9 months ago.

Assisted by: Mohamed Sayed.

Author Posts
February 5, 2023 at 7:03 am #12962517

sebastianS-125

Hi,

I need your help for this specific case.
To show you everything in detail, I recorded a Video (hidden link) for you.

Let me know if you require anything else to help me.

Thank you so much in advance.

All Love!

February 5, 2023 at 6:27 pm #12963871

Mohamed Sayed

Hi Sebastian,
Thanks for contacting WPML support, I will be glad to help you.

1) Please increase the WordPress Memory Limit. According to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. Minimum requirements for WPML is 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

2) The Video shows that the footer translation is still in progress, please make sure that the pages added to the footer are translated then try the following steps to update and complete the footer translation:

- Go to WPML > Translation Management > Jobs tab
- Cancel the translation job for the footer
- Edit the footer in the default language and make a small change then save it
- Update the translation and check if the links are translated on the front end

3) If that didn't help, could you go into WPML > String Translation and use the search field to look for those links and translate them?

Let me know please if that helps.

Regards,
Mohamed

February 6, 2023 at 3:34 am #12964987

sebastianS-125

Can you check this video (hidden link)?
I think I got the problem, but don't know how to translate it the best way.

Thank you very much.

February 6, 2023 at 10:54 am #12966933

Mohamed Sayed

Hi,

I think those links can be translated with the approach suggested by JetEngine authors here hidden link

As mentioned in the doc, you need to use "String Translation" and then run the Menu Sync option to apply the changes in the secondary language.

Please give it a try and let me know if that works for you.

February 6, 2023 at 1:11 pm #12968425

sebastianS-125

Thank you for your effort and help.
It is still not working, and I don't get, why to translate the Menu?
I use an icon list widget in the footer and not a menu widget, in case you misunderstood me.

May you can check this video (hidden link), here is everything I tried, unfortunately without success.

February 6, 2023 at 3:11 pm #12969607

Mohamed Sayed

Hi,

I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

February 6, 2023 at 3:34 pm #12969721

sebastianS-125

I don't know if my information is public now, but it is just temporary and there is nothing special, so don't worry I will delete everything later when it is solved.

February 6, 2023 at 5:51 pm #12971643

Mohamed Sayed

Hi,
Thanks for providing the access details.

I've fixed the issue with the following steps:

1- Go to WPML-> Theme and plugins localization, select your theme/plugin, and scan
2- Go to WPML-> String Translation
3- Scroll down and click on the "Translate texts in admin screens »" link
4- Search for the URL (e.g. /privacy-policy)
5- Select the string
6- Click on the "Add to String Translation" button
7- Then click on "the « Return to String Translation" link
8- Translate the string by adding the URL of the page translation (/de/datenschutz)

I've created a video recording showing the above steps and how it works on the front end. Please see here hidden link

Please give it a try and let me know your feedback

Regards,
Mohamed

February 7, 2023 at 2:06 am #12973129

sebastianS-125

My issue is resolved now. Thank you!
I didn't see the "Translate texts in admin screens »" option at the bottom.