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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to add a new domain but cannot find the 'add new site' button.
Solution:
If you're experiencing this issue, it's likely because your account was initially set as a 'Site Owner' account, which is limited to one site only. We recommend creating a new WPML account. For more information, please check out the following link: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
If you are still within the 30-days refund period, you can request a refund here: https://wpml.org/purchase/refunds/
After processing your refund, please proceed to create a new separate WPML account.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 11 months ago.

Assisted by: Mihai Apetrei.

Author Posts
May 31, 2024 at 8:25 am #15691066
June 3, 2024 at 8:30 am #15696847

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

I recommend that you create a new account because this current one was initially set as a "Site Owner" account.

This means someone purchased a license to build your site and then transferred it to you. This license is limited to one site only and you can't change the site or license.

For more information, please check out the following link: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

If you are still in the 30-days refund period, you should be able to send a refund request here and our "Accounts" team will process it afterward:
https://wpml.org/purchase/refunds/

After that, I recommend that you create a new separate WPML account.

Please let me know how things go.

Mihai Apetrei