This thread is resolved. Here is a description of the problem and solution.
Problem:
You are trying to add a new domain but cannot find the 'add new site' button.
Solution:
If you're experiencing this issue, it's likely because your account was initially set as a 'Site Owner' account, which is limited to one site only. We recommend creating a new WPML account. For more information, please check out the following link: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
If you are still within the 30-days refund period, you can request a refund here: https://wpml.org/purchase/refunds/
After processing your refund, please proceed to create a new separate WPML account.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 1 year, 11 months ago.
Assisted by: Mihai Apetrei.
