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This thread is resolved. Here is a description of the problem and solution.

Problem:
I can't translate a "flexible shipping" string (shipping zone name)
Solution:
There could be another instance of the same string not translated or hidden, I suggest you temporarily activate the Auto-register function to let WPML detect any other strings under that page, please refer to this documentation:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings

Also, I suggest deleting your site cache and WPML cache too from WPML > Support > Troubleshooting and try all the following buttons: https://prnt.sc/TC5dFJLNi8jH
Relevant Documentation:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings

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This topic contains 1 reply, has 2 voices.

Last updated by Ilyes 5 months, 1 week ago.

Assisted by: Ilyes.

Author Posts
November 7, 2023 at 12:32 pm #14746965

romainO-2

I am trying to translate a "flexible shipping" string (shipping zone name)

Link to a page where the issue can be seen: hidden link

I expected to see the countries name translated via the string translation menu

Instead, I got: the source text (countries not translated)

Capture d’écran 2023-11-07 à 13.28.31.png
Capture d’écran 2023-11-07 à 13.28.22.png
November 7, 2023 at 6:38 pm #14751087

Ilyes
Supporter

Languages: English (English ) French (Français ) Arabic (العربية )

Timezone: Pacific/Easter (GMT-06:00)

Hello,

Thank you for contacting WPML support team,

There could be another instance of the same string not translated or hidden, I suggest you temporarily activate the Auto-register function to let WPML detect any other strings under that page, please refer to this documentation:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#enable-auto-register-strings

Also, I suggest deleting your site cache and WPML cache too from WPML > Support > Troubleshooting and try all the following buttons: hidden link

Please let me know if this helped,

romainO-2 confirmed that the issue was resolved on 2023-11-08 06:16:11.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.