PHP Fatal error: Uncaught Error: Class 'WPMLMediaFactoriesWPML_Media_Attachment_By_URL_Query_Factory' not found in .../wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Integrations/Elementor/media/class-wpml-elementor-update-media-factory.php:28
Hi yes I update WPML plugin but when I swatch language from language switcher then it shows 500 Internal server error issue on the site but when we refresh the page it come back again. I don't know what is the exact issue but my end conclusion is something fishy with WPML Plugin.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.
I see the translation page displays properly, here is a screenshot hidden link
I also do not see the fatal error in the debug log "Uncaught Error: Class 'WPMLMediaFactoriesWPML_Media_Attachment_By_URL_Query_Factory' not found in ..."
Just some notice errors related to the Houzez child theme and plugin Easy Json Shortcode. You can try to deactivate them and recheck the issue.
Also, if you see the main issue of this ticket with the fatal error resolved, please mark it as Resolved. Feel free to create a new ticket if you have more questions.
Hi Long still no luck to resolve this 500 internal server error and I checked it caused when we use language switcher to change the site language. Please help to sort out this issue. as this issue causing us a-lot of trouble and our site traffic goes down on daily basis.
I made another screen record on my end, here is the URL hidden link
I don't see that issue, the site is loading properly when switching to the Russian language. Maybe a caching issue on your end, please try to clear all caches (browser, plugin, hosting ...) and recheck this.
You can also check the debug log or contact your hosting support and ask them to check the server log when you see the issue.
Look forward to your reply.
Thanks
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