Home›Support›English Support›[Resolved] I have available only one automatic engine - Microsoft. How to enable DeepL?
[Resolved] I have available only one automatic engine - Microsoft. How to enable DeepL?
This thread is resolved. Here is a description of the problem and solution.
Problem: If you're trying to enable the automatic translation feature and choose DeepL as your translation engine, but only Microsoft is available, follow these steps. Solution: 1. We may request temporary access (wp-admin and FTP) to your site to investigate the issue. 2. Before providing access, ensure you back up your site files and database. 3. We will check various settings in the backend and may duplicate the site to work in a separate environment, ensuring your live site remains unaffected. 4. After we have accessed your site, we will adjust the settings to make sure the translation engines, including DeepL, show up correctly. 5. Once we've made the necessary changes, we'll ask you to check if the translation engines are now available for selection.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
