This thread is resolved. Here is a description of the problem and solution.
Problem:
The client wants to remove one of their registered sites from their WPML account and transfer the credits to another site.
Solution:
If you're experiencing this, we recommend you try the following steps:
1. Please log in to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/
2. Delete the site keys by pressing the little trash icon. This action will return the assigned credits to your WPML.org account. For more details, see the documentation here: https://wpml.org/documentation/automatic-translation/why-credits-may-be-missing-and-how-to-fix-it/#removing-a-sites-registration-from-wpml-org
3. After that, you can assign the credits from your WPML.org account to any registered site by following the documentation here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 1 year, 10 months ago.
Assisted by: Noman.
 |
 |