If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I've double checked with Kinsta and it appears that the website is hosted at cloudflare:
Our platform is built on Cloudflare; With our Cloudflare integration, Kinsta customers benefit from a more secure firewall with included DDoS protection, high-performance CDN, Edge Caching, HTTP/3 support, wildcard SSLs, and more.
But caching is only on the server (Server cache), The CDN (Cloudflare) and Edge caching (Cloudlfare)
The Server cache is disabled by default on staging.
There is no CDN or Edge caching on staging, if you check the caching page in MyKinsta, it only shows server caching and Redis. The Server caching is disabled and Redis is not enabled as it's an add-on service, which means you only enable it when you need it on your site such as to cache database requests, and it's with a cost attached to it,
So no caching layer is active from our end or from our Cloudflare integration on your staging website.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
There's nothing more I can add as long as it works on my localhost. No changes have been made to the site—it's deployed as is. I can't detect or debug anything further from our side.
The only option I can offer is to set up an instance on a Cloudways server, where you can migrate the site. If the issue is resolved there as well, it would serve as proof for Kinsta to investigate further.
I think I know why the reviews on your localhost show up translated.
I think this is because you're using the Salient Child theme which has this custom code in its functions.php
/*-----------------------------------------------------------------------------------*/
/* Show correct country flags on reviews - temp fix from wpml
/*-----------------------------------------------------------------------------------*/
add_filter ('the_comments', 'remove_hooks10903');
function remove_hooks10903($var) {
global $wp_filter;
foreach ( $wp_filter["the_comments"]->callbacks[10] as $key => $value ) {
if ( str_contains( $key, 'translate_product_ids' ) ) {
remove_filter( 'the_comments', $key );
}
}
return $var;
}
Can you switch to twenty twenty theme and check if the reviews still show up as translated?
Hi Marcel, thank you for your prompt reply. But if I understand it well, then the translations aren't visible on the localhost as well without the use of additional coding?
Sorry but I'm a bit confused now. The custom code was for showing the correct flags with the reviews at this was a temp solution from 2023. I don't expect that there will be a fix any time soon. (we didn't have translations for the reviews at that time).
But what about the translations that aren't showing up (without the custom code)? Is this a problem within WPML or with our host Kinsta?
Or do you recommend to keep using this code on our live environment to make the translations visible? If so then thats also a good solution, the reviews show up well on the woocommerce product pages.
But not on the woocommerce all reviews block used on this page: hidden link
Is it possible to adjust the code so also the reviews appear translated on the "all reviews block"?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
But what about the translations that aren't showing up (without the custom code)? Is this a problem within WPML or with our host Kinsta?
Since the translations work with the custom code, I can no longer confirm that this is an issue with your host.
Or do you recommend to keep using this code on our live environment to make the translations visible? If so then thats also a good solution, the reviews show up well on the woocommerce product pages.
Yes, that’s the purpose of the workaround we provided.
But not on the woocommerce all reviews block used on this page: hidden link
Is it possible to adjust the code so also the reviews appear translated on the "all reviews block"?
The issue on the product page is a bug since something isn’t working as expected. However, from what I can see, the "All Reviews" block doesn’t currently support translated reviews by design. We can explore whether this could be considered as a feature request, but I can’t guarantee if it will be approved by our developers.
It should show the translated reviews. But I'm afraid that because of I need to use custom code to show the translated reviews on the product pages, that I need custom code to make it work with the all reviews block as well. Can your team look into this please?
Thanks so much.
New threads created by Marcel and linked to this one are listed below:
We’ve prepared a BETA release of WCML 5.5.0 that addresses the issue discussed in this thread. Would you be interested in testing it and sharing your feedback?
Your input is very valuable to us, as it helps ensure a better final release.
