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This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 11 replies, has 3 voices.

Last updated by Prosenjit Barman 1 year, 10 months ago.

Assisted by: Prosenjit Barman.

Author Posts
August 7, 2023 at 4:10 pm #14165341

aslanm-2

Tell us what you are trying to do? i tried translate wpml automatical

Is there any documentation that you are following? yes i readed

Is there a similar example that we can see? price page home page menu page

What is the link to your site? hidden link

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August 8, 2023 at 2:38 pm #14170151

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/

We have released a new version of WPML(4.6.5) today. So please upgrade to the latest version of the plugin after a full site backup{mandatory}.

May you have to visit Plugins>>Add New>>Commerical tab and click on the *Check for updates* button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches.

Then update the page in the original language and try to translate the page again and check whether you are getting the expected results or not.

--
Thanks!

Bigul

August 9, 2023 at 3:15 pm #14177095

aslanm-2
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August 9, 2023 at 3:27 pm #14177165

aslanm-2

i want translate home page conted in table menu , ....

Untitled-1.png
August 9, 2023 at 4:50 pm #14177597

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the details. Are you using Custom Elementor widgets to create the tables menu?

If so, we have to write the WPML language configuration for it. Then only it will be listed for translation. Please refer to the following documentation for more details and let us know your feedback.

https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/

https://wpml.org/documentation/support/language-configuration-files/overriding-language-configuration-files/

--
Thanks!

Bigul

August 21, 2023 at 3:09 pm #14265547

aslanm-2

can you login my admin ? can you check?

August 21, 2023 at 4:29 pm #14265901

aslanm-2

i try all way i can't solve my problem plse login to my site solve

August 22, 2023 at 5:20 am #14267547

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
I hope you're doing well.

As Bigul is on vacation, I've taken this ticket and will be assisting you from here.

I have checked closely and found that the table section is created using the theme's default Elementor Widget. It appears that support for WPML has not been integrated into these widgets yet, which is why the content within the widget is not showing for translation.

Now, in order to translate them, you need to register the Widgets for translation first and then you'll be able to translate the contents from WPML Translation Editor. The process of registering widgets for translation is described clearly here: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/#registering-simple-widgets

If this approach seems difficult to you, kindly consider taking the manual translation approach to translate contents. Open the Translated page in Elementor Editor and add the contents manually in Table.

As we don't provide support for custom code or solutions, you can consider hiring a developer for this task. You can find a professional from here: https://wpml.org/contractors/

However, Upon reviewing the theme details on Themeforest, it's indicated that the theme is WPML-compatible. However, when I looked into our directory of WPML-compatible themes and plugins, I couldn't find any mention of the "Gymedge" theme. You can verify this by visiting the following link: https://wpml.org/theme/?wpv_view_count=119967&wpv-theme-category=0&wpv_post_search=gymedge&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search

Since the widget translation support must be provided by the theme, I recommend reaching out to the theme's author or their support team and discussing further this matter. I trust they can offer some guidance on this topic. You can also request them to join the Go-Global program of the WPML plugin: https://wpml.org/documentation/support/go-global-program/

I hope you can understand the matter. If there is anything else you need help with, please let me know.

Best regards,
Prosenjit

August 26, 2023 at 6:20 am #14294137

aslanm-2

i can't resolve the translated WPML I want a refund can you help me with how to refund it?

August 28, 2023 at 4:06 am #14297081

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
I hope you're doing well.

Please note that support for the theme's default Elementor widget should ideally be provided by the theme's author. Everything will work fine if they add the support by consulting with our Compatibility team. You also can choose the manual translation approach in case the process of adding translation support seems difficult to you.

More information about the manual translation is here: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

However, if you wish to proceed with a refund, kindly reach out to the appropriate department using the link provided below.

- https://wpml.org/purchase/refunds/

One of my colleagues from the Billing department will take your request and assist you accordingly.

Feel free to let me know if you need any further assistance with our plugin. We will be happy to help.

Best Regards,
Prosenjit

August 28, 2023 at 2:55 pm #14301727

aslanm-2

if you can help me please help because i'm trying all the way but I can't solve the problem
if you have a developer how much cost to solve my problem?

August 29, 2023 at 5:10 am #14303787

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,

I completely can understand the situation but including support for the WPML widgets requires custom coding, which is beyond the scope of our support. Thus, we can assist by offering guidance only.

Please try the steps below and let me know if that helps.

- Navigate to the default homepage within the WordPress Editor.
- In the language meta section, there's an option for selecting the translation editor. Choose "WordPress Editor." [Screenshot: hidden link;
- Next, tap on the 'pencil' icon adjacent to each language. This action will bring up the translated page in the WordPress Editor.
- Upon opening the translated page, select "Edit with Elementor."
- When the Elementor editor is up and running, add the missing data that isn't appearing on the frontend.
- Save the changes

This is the manual translation approach and in this way, you can update the information that is not appearing in translated pages.

If you want, you might consider hiring a developer skilled in integrating WPML support for custom widgets. You can find potential candidates here: https://wpml.org/contractors/. Please note that since they are independent third-party developers, we're not sure about the exact costs involved.

I hope you can understand. If there is anything else if you need help with, please let me know.

Best Regards,
Prosenjit