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This topic contains 27 replies, has 2 voices.

Last updated by Bigul 1 year, 8 months ago.

Assisted by: Bigul.

Author Posts
August 14, 2023 at 3:16 pm #14198147

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the details and staging site. I had a few rounds of testing in your staging site and sandbox site(a fresh installation). It looks like a bug when we have the Chinese Simplified language.

So consulting with our team for an expert opinion. We will get back to you as early as possible. Please wait.

--
Thanks!

Bigul

August 15, 2023 at 3:13 am #14200771

毅 青木

What are the credentials for access?

August 15, 2023 at 3:13 am #14200773

毅 青木

I think I shared the FTP and WordPress login information for the staging environment, do you need any other information?

August 15, 2023 at 4:31 am #14200845

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

As of now, we don't need any new information from your side. As a part of our escalation process, I have reproduced the issue in the following fresh installation.

Please visit the following URL to access the test site backend and check the Posts>>All Posts. It is only happening with Chinese Simplified language.

hidden link

We will debug it further and get back to you as early as possible. Please wait.

--
Thanks!

Bigul

August 15, 2023 at 5:08 am #14200895

毅 青木

Automatic translation does not work in the production environment.

August 15, 2023 at 5:09 am #14200897
毅 青木

I was able to do this until last week, but suddenly the automatic translation stopped working. I would like to solve this problem as soon as possible.

New threads created by Bigul and linked to this one are listed below:

https://wpml.org/forums/topic/automatic-translation-does-not-work-in-the-production-environment/

August 15, 2023 at 5:20 am #14200911

毅 青木
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August 15, 2023 at 10:36 am #14202431

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please note, I have opened a new ticket for the Automatic translation issue. Because as per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket. I will get back to you soon on the latest ticket. Please wait. Thank you for your understanding.

--
Thanks!

Bigul

August 16, 2023 at 12:49 am #14205693
毅 青木

I would like to see this addressed as a priority over the Chinese permalinks.

Thank you in advance.

New threads created by Bigul and linked to this one are listed below:

https://wpml.org/forums/topic/fatal-error-uncaught-error-call-to-undefined-method-wp_errorfilter-in-2/

August 16, 2023 at 1:06 am #14205699

毅 青木

Am I correct in understanding that this problem is on the WPML side and will not be resolved until the bug is fixed?

August 16, 2023 at 10:10 am #14208367

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Please check the following URLs. We are getting the correct results in the Sandbox site after resaving the setting from WPML>>Languages>>Edits languages.

hidden link

hidden link

But on your staging site, it shows a fatal error while saving the language settings(WPML>>Languages>>Edits languages). Refer to the attached image for more details.

One doubt. The default language of your site is Japanese, so you want to keep the Japanese posts slug for its Chinese and English translations. Am I correct?

--
Thanks!

Bigul

2023-08-16_15-39-40.png
2023-08-16_15-37-16.png
2023-08-16_15-34-26.png
August 18, 2023 at 2:05 am #14249249

毅 青木

Originally, we would like to reflect this same Japanese URL in Chinese-English.

Japanese
hidden link

Chinese
hidden link

English
hidden link

However, in reality, both Chinese and English are translated this way based on the title.

Japanese
hidden link

Chinese
hidden link

English
hidden link

August 18, 2023 at 7:53 am #14250489

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the details. I made a private post on your live site for testing after editing the language settings. It is working as expected when translating the test post into English & Chinese.

Please check the following links and the attached image for more details, and let us know your feedback.

hidden link

hidden link

hidden link

--
Thanks!

Bigul

2023-08-18_13-20-09.png
August 20, 2023 at 11:14 am #14258261

毅 青木

Thank you very much!
Resolved!

It was very helpful!