Image cropping is not applied to translated media

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: Known issue

This topic contains 0 reply, has 1 voice.

Last updated by Shekhar Bhandari 1 month, 1 week ago.

Assisted by: Shekhar Bhandari.

Author	Posts
April 8, 2025 at 11:52 am #16908906
kristoferS-2	Background of the issue: I am trying to crop featured images on my WordPress site using WPML. The issue can be seen on this page: hidden link. I expected the cropping to be shown on translated blog pages, as they do on the original blog page. I had an earlier ticket that has since been deleted where the last word was that a fix was scheduled for WPML 4.7. I am currently running 4.7.3. I originally reported this issue over 2 years ago. See: https://wpml.org/forums/topic/i-am-trying-to-apply-new-image-sizes/ https://wpml.org/forums/topic/split-i-am-trying-to-apply-new-image-sizes/ Symptoms: While the media is duplicated after translation, the cropping that was applied to the original was not. Questions: Why is the cropping not applied to translated media? How can I ensure that image cropping is consistent across translated pages?
April 8, 2025 at 1:24 pm #16909642
kristoferS-2	Hello. For what it is worth, I did not manage to reproduce this from the front end of 2020 or 2025. However, you can see the difference in cropping from the thumbnail in the media library in the dashboard regardless of theme. I can share login information to a staging site. Do you have a secure method that I can use?
April 11, 2025 at 11:30 am #16922445
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. Sure, I activated a secure input field for you. Best Regards Marcel
April 16, 2025 at 4:28 am #16936521
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hi there, I’d be happy to assist you further with this issue. Before proceeding with the debugging process, could you please review the solution provided in the following errata and let me know if it resolves the problem? https://wpml.org/errata/cropped-featured-image-not-displayed-in-translations/ I look forward to your response. Thank you!
April 22, 2025 at 7:51 am #16953460
kristoferS-2	Hi Shekhar, I can confirm that the full workaround, including the code change is still needed. The issue is easiest to reproduce from the media library, since the thumbnail there is the same regardless of theme. I understood from my chat with Marcel that this was supposed to be fixed already, when translating media library texts with posts is enabled. It seems that it is not and a manual code change is still needed. Regards, Gabriel
April 22, 2025 at 11:07 am #16954712
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, The errata URL is still active, so the fix has not been included yet. I recommend keeping an eye on the errata page for any updates regarding the fix. Looking forward to your response. Thank you.
April 23, 2025 at 8:59 am #16958642
kristoferS-2	Is there any ETA on when this can be fixed? It has been years since I reported this issue the first time. In previous tickets it was stated clearly that the fixed was scheduled for version 4.7. What stopped it from being included? Does the development team belive that it can be fixed at all?
April 23, 2025 at 9:03 am #16958659
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hi there, Apologies, but I don’t have an ETA at the moment. The issue is currently in our developers' queue, and since the fix depends on several factors, it’s difficult to provide a clear timeframe. We’ll update the errata as soon as the fix is included. Thank you for your understanding.
April 28, 2025 at 7:00 am #16973295
kristoferS-2	Can you give any insights into why it was not included in 4.7 as planned before?
April 28, 2025 at 12:16 pm #16974818
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, During testing, the solutions led to different issues, so the work has been postponed for now and is being worked on. Thank you.