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Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 48 replies, has 3 voices.

Last updated by Marcel 3 weeks, 3 days ago.

Assisted by: Marcel.

Author Posts
October 18, 2024 at 4:34 pm #16305760

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi Thomas,

Question: When deleting the DE product, shouldn't the system automatically delete the EN version - as it's linked to the DE version ? Or is this standard in WPML that you manually have to delete all translated/wpml linked version(s) of a product ?

To enable this, you need to go to WPML -> Settings -> Synchronization of posts and pages. There are two checkboxes for this feature.

Regarding the category count for EN, that was indeed a typo, apologies for the confusion. It’s the opposite—the count went from 4 to 8.

- 2nd (en) import imported EN categories into the DE category list (I believe its because you are in DE mode when importing)

Yes, this is somewhat expected because we need to store that information somewhere as part of the import/export process, since WooCommerce’s import routine doesn’t support multilingual content.

- the WPML Import/Export action moved the EN product correctly, but categories were moved/mixed incorrectly

I’ll discuss it with our development team and keep you updated.

Best Regards,
Marcel

October 22, 2024 at 2:31 pm #16318128

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi Thomas,

After conducting further tests, I’ve escalated the case to our team for review. I’ll update you as soon as I hear back from them.

Best regards,
Marcel

October 22, 2024 at 5:39 pm #16318852

alirezaS-3
Site owner

Hi Marcel

Thanks for the update. I hope that you/they find a good solution.

Thanks in advance

Regards
Thomas

November 8, 2024 at 4:33 pm #16382912

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

This issue appears to be related to a known bug that requires development adjustments. In this case, the parent category seems to be incorrectly assigned to the other language, causing the child category to also appear there while still being counted in the original language.

Currently, the best approach seems to involve manual database modifications. This would involve first correcting the parent category's language, then re-linking the parent and child categories to their original counterparts to ensure everything functions correctly.

We are exploring potential solutions.

Best regards,
Marcel

November 11, 2024 at 9:22 am #16387535

alirezaS-3
Site owner

Hi Marcel

Do you have any timeframe for a solution ?

It would actually be nice/better if no category information were part of an import file with translations, as woocommerce and WPML should already know the assigned categories (taken from the original language). What happens if a translated product is assigned to a different set of categories ? wouldn't that make 'a mess' in the db ?

Thanks in advance

November 11, 2024 at 4:01 pm #16389567

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

At this time, I can’t provide an exact timeframe for a solution. The issue is already in our backlog, but our developers are currently focused on the upcoming 4.8 release. I’ll keep you updated here as soon as there’s any news. I've also shared your feedback with our developers to explore potential improvements.

Best regards,
Marcel

December 12, 2024 at 11:31 am #16507461

alirezaS-3
Site owner

Hi,

Can you please provide an update on your work/progress ?

Thanks in advance.

December 12, 2024 at 12:07 pm #16507620

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

unfortunately, I can't provide an update on this at the moment. The resolution depends on the ongoing development of the Import Add-On, and I don’t have a timeline for when it will be resolved.

Thank you for your understanding.

Best regards,
Marcel

December 12, 2024 at 1:18 pm #16507953

alirezaS-3
Site owner

I see that 4.7 is in Beta. Has this issue been fixed in this release ?

December 12, 2024 at 1:22 pm #16507967

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

No, this is dependent on a change in the Import Add-On, not WPML Core.

Best regards,
Marcel

December 18, 2024 at 6:21 pm #16527229

alirezaS-3
Site owner

I ran two new imports (using the built-in csv importer) and the 2nd import showed an error which I haven't seen before. The first import showed "Import complete! 1 product imported. 2 variations imported", the 2nd showed "Import complete! 3 products were skipped." and the log for each product/variant showed "A product with this SKU already exists." During the 2nd import I didn't select "Existing products that match by ID or SKU will be updated. Products that do not exist will be skipped".

The products in 2nd import csv file (which contains the translations) contain the identical SKU's as the product in the first file/import.

Could this be related to 'new/adjusted code' in the built in import tool ?

Thanks in advance.

Regards
Thomas

December 19, 2024 at 12:41 pm #16530238

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Hi Thomas,

No, no changes have been made yet. The Export and Import Add-On has not received an update since August 26.

If you need further assistance with the error you haven’t added yet, please create a new ticket and include all the necessary details.

Best regards,
Marcel

December 19, 2024 at 2:21 pm #16530545

alirezaS-3
Site owner

Hi

I'm referring to updates on Woocommerce/wordpress - as its their built in importer.

Regards
Thomas

December 19, 2024 at 2:26 pm #16530556

Marcel
Supporter

Languages: English (English ) German (Deutsch )

Timezone: Europe/Madrid (GMT+01:00)

Not that we are aware of. However, what you describe doesn’t seem to be an error. That said, we don’t have enough information to provide a definitive answer without clear steps to reproduce the issue.

If you need further assistance, please create a separate ticket for this matter and keep this ticket focused on the category hierarchy issue.

Best regards,
Marcel

December 20, 2024 at 9:54 am #16533052

alirezaS-3
Site owner

In the csv files with translations, which you also have tested, we have assigned SKU numbers on all products/variations. Now the import of these files fails - so now I can't get to the point where we see the errors with categories.

I have created a separate ticket.