This thread is resolved. Here is a description of the problem and solution.
Problem: The client is attempting to import two product translations into their shop using the WP All Import extension. The import process indicates that two new products have been imported, but the client cannot find them in the shop. The main language of the site is Finnish, and imports for products in this language work correctly. Solution: We reviewed the client's website and import files and confirmed that they are correctly set up. We were able to import and locate the products in WooCommerce. It appears the client may have missed an important step in the importation process. Specifically, during the third step of the import, it is crucial to drag and drop the data from the right column to the left column. If this step is not completed, the imported products will be empty and not visible in the shop. Since this is not an issue with WPML, we recommend the client to carefully review step #3 of the import process and to contact WP All Import support for further assistance if needed.
If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
I am trying to import two product translations into my shop with the wp all import extension. The import seems to run fine and it tells me it imported two new products, but I can not find them anywhere from the shop 🙂 My site's main language is finnish and import for those products work ok.
I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
Please make a backup of site files and database before providing us access.
If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Thank you for the information. Regarding the importing plugin, you used the correct one. I ended up confusing it with another solution we have, my mistake. I will take a look at your website to further assist you. I will give you feedback as soon as possible. Meanwhile, have a lovely day 🙂
I've looked into your website and everything seems to be set up correctly. To further assist you, I'd like to try and import the content myself to reproduce the issue. To achieve that, I need:
1) Access to a staging version of your website. If you don't have one, please confirm that I can create a local copy of your website to investigate the issue on my computer;
2) The data (CSV or XML) you used on your importation. You can send me a Google Drive (or similar) link, so I can download it.
If you send the credentials for the staging version of your website, you will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
after looking into your website and import files, they are both correctly set up and I was able to import and later find the products in Woocommerce. One important step that you might be missing, is to drag and drop the data from the right column to the left column on the 3rd step of the importation process. If you don't do that, the imports will be empty and nowhere to be found. Since this is not a WPML issue, I recommend you check step #3 and support WP All Import if you have any issues in the future.
