Impossible to translate Divi components anymore ...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to create new layouts in your Divi library and translate them using WPML, but the translation process is stuck at 'in progress' status, preventing you from completing your pages.
Solution:
We initially resolved the issue by setting the correct values for the translations of the et_pb_layout post in the site's database, and resetting all posts that were stuck in the 'In progress' state. Upon revisiting, we confirmed that the problem no longer persists, and all layouts show as translated without getting stuck, even when edited. Please check your site to confirm that the translations are completing as expected.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Bug, Not WPML issue

This topic contains 0 reply, has 2 voices.

Last updated by Itamar 6 months ago.

Assisted by: Itamar.

Author	Posts
December 12, 2024 at 3:18 pm #16508600
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Sure, it will work if you give us direct access to PHPMYADMIN. (Please do not share access to your server dashboard.) I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- Regards, Itamar.
December 14, 2024 at 4:42 pm #16513745
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks. The details have been shared in a public reply, not a private one. There is a clear indication when the message is private. I've hidden the public reply. But for the safety of your data, I suggest you change the access details. Regards, Itamar.
December 14, 2024 at 5:06 pm #16513767
nicolasA-35	Hello, Thanks for letting me know !!! I have changed the credentials. Please let me know when I can send you the new ones. Thanks
December 14, 2024 at 5:09 pm #16513768
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Good! A private message is now enabled for the following reply. Please ensure not to cancel it. Regards, Itamar.
December 14, 2024 at 5:16 pm #16513783
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks. Again, the message was public. I think it was because you didn't fill in the details in the required fields and ignored the warning message that you must do that. However, I saw your answer within less than a minute and made the reply private. I've passed on the PHPMYADMIN details to our second-tier supporter. Regards, Itamar.
December 14, 2024 at 5:27 pm #16513791
nicolasA-35	Okay perfect ! Let me know
December 22, 2024 at 4:43 pm #16538153
nicolasA-35	Hello Guys, It has been a long time since our last interactions. Is everything all right ? Thanks a lot for your reply.
December 22, 2024 at 5:37 pm #16538226
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Our second-tier supporter told me he solved the problem by setting the correct values for the translations of the et_pb_layout post in the site's DB. All the posts stuck in the 'In progress' state were reset. However, I checked your site and can see that the problem occurs again when you try to translate one of those posts. It again gets stuck in the state of 'In progress'. So, I told our second-tier supporter about this and await his reply. I'll keep you updated here. I appreciate your patience. Itamar.
January 2, 2025 at 4:38 pm #16559553
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, We revisited your site today and don't see this problem anymore. When we go to Divi -> hidden link">Layouts everything shows as translated. The translations are not stuck anymore, even if you try to edit them. Please see the attached screenshot. Can you please confirm that the problem is solved now? Regards, Itamar.
January 2, 2025 at 5:32 pm #16559628
nicolasA-35	Hello, Thanks for your reply. I can see the the items in the library can be translated now. I still have an error with the blog page. All other pages seems to launch the WPML Advanced Editor, but the blog page is not launching the same interface ... hidden link => you can try to translate by clocking on the gears here Let me know , Thanks New threads created by Itamar and linked to this one are listed below: https://wpml.org/forums/topic/split-the-blog-page-is-usins-classic-translation-editor/
January 2, 2025 at 8:01 pm #16559926
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Thanks for confirming that the problem is solved now. Please mark this ticket as resolved. We focus on one issue per ticket in our technical support forum. Otherwise, tickets can get cluttered and confusing for both users and supporters. Therefore, I've split the other ticket and created a new ticket with this issue. Please see the new ticket here. https://wpml.org/forums/topic/split-the-blog-page-is-usins-classic-translation-editor/ Regards, Itamar.