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This topic contains 5 replies, has 2 voices.

Last updated by Carlos Rojas 14 hours, 32 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
November 7, 2024 at 11:51 am #16376689

mathieuB-48

Background of the issue:
I am trying to ensure that the translated content is displayed as the original content. In the original version, a text coded as IMCM® is displayed as IMCM®, which affects the page design. The issue can be seen at: hidden link

Symptoms:
In the automatic translation, the HTML tag applies to the whole word and not only to the registered mark as it is in the original text. Instead of seeing TEXT® displayed as TRANSLATED-TEXT®, it is displayed as TRANSLATED-TEXT®.

Questions:
How can I ensure that the translated content maintains the same HTML structure as the original?
Why is the tag affecting the whole word in the translation instead of just the registered mark?

November 7, 2024 at 12:27 pm #16377194

mathieuB-48

I uploaded the screenshot as demanded.

November 7, 2024 at 12:28 pm #16377199

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I'm testing on a controlled environment trying to reproduce the issue. I will get back to you as soon as I have more information.

November 7, 2024 at 1:03 pm #16377527

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi again,

I was able to reproduce the issue in the test environment and then I escalated this ticket to our 2nd tier of support so our specialists can take a deeper look and isolate its cause.

I will get back to you as soon as I get more information from them.

Thank you very much for your patience and understanding!

November 7, 2024 at 1:04 pm #16377529

mathieuB-48

Thank you for your assistance.

November 7, 2024 at 1:10 pm #16377541

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for trusting in us 🙂