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Let's try and check a few things to see if we can find some clues as to what is causing the error. It seems the error is happening only on translated pages - can you confirm that?
Often times these type of issues can be related to a conflict with WPML and another plugin/theme. Do you have a staging site where we can test minimal settings to rule this out? If not, we can set one up for you, just let me know.
Lastly, WordPress includes a debug mode that helps reveal PHP problems. Let's enable this and see if there are any errors we can locate.
To enable it, open your wp-config.php file and look for
define('WP_DEBUG', false);
Change it to:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.
The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
If you open wp-config.php and that define statement is not there, you can add it right before this line:
/* That's all, stop editing! Happy blogging. */
Please note that you’ll see everything, not only related to our Plugins. This will most likely include messages from other plugins, your theme, and sometimes even WordPress core. The messages appear all over the place.
Sometimes they appear right on top, but they can also appear in the middle of the page.
DOC:
https://codex.wordpress.org/Debugging_in_WordPress
After enabling the debug mode, please try to replicate the issue. Navigate to the page where the error message being displayed. The errors will be either displayed on the screen or logged in the debug.log log file inside the /wp-content/directory.
Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.
I look forward to your reply.Let's try and check a few things to see if we can find some clues as to what is causing the error. It seems the error is happening only on translated pages - can you confirm that?
Often times these type of issues can be related to a conflict with WPML and another plugin/theme. Do you have a staging site where we can test minimal settings to rule this out? If not, we can set one up for you, just let me know.
Lastly, WordPress includes a debug mode that helps reveal PHP problems. Let's enable this and see if there are any errors we can locate.
To enable it, open your wp-config.php file and look for
define('WP_DEBUG', false);
Change it to:
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
In this case the errors will be saved to a debug.log log file inside the /wp-content/directory.
The wp-config.php is located in your WordPress root directory. It’s the same file where the database configuration settings are. You will have to access it by FTP or SFTP in order to edit it.
If you open wp-config.php and that define statement is not there, you can add it right before this line:
/* That's all, stop editing! Happy blogging. */
Please note that you’ll see everything, not only related to our Plugins. This will most likely include messages from other plugins, your theme, and sometimes even WordPress core. The messages appear all over the place.
Sometimes they appear right on top, but they can also appear in the middle of the page.
DOC:
https://codex.wordpress.org/Debugging_in_WordPress
After enabling the debug mode, please try to replicate the issue. Navigate to the page where the error message being displayed. The errors will be either displayed on the screen or logged in the debug.log log file inside the /wp-content/directory.
Paste the latest lines here. No need to paste the entire log file, just 50 lines or so will do. Please censor any sensitive information.
I look forward to your reply.
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