I have a site built on Bedrock where the wp-admin area is located at the path /wp/. So for eaxample: example.com/wp/wp-admin. When adding the license key, I've usually added the domain with /wp/ but now, I'm not allowed to do that and I get the error: "Invalid location key for the current location". So I have to add the key without the /wp/ and that works fine.
The issues I've experiencing is:
1. On this page: "wp-admin/admin.php?page=tm%2Fmenu%2Fmain.php&sm=jobs" I get the error: "Synchronization of jobs in Advanced Editor failed" on the latest version of WPML and "Failed to fix job status. Please try again later." on older versions. And pending automatic translations is never finished.
2. The status bar rotating cog is telling me that it has multiple jobs to do but they never finishes. The jobs are:
Updating affected posts for changes in translatable fields description. 0 / 2
0%
Updating affected posts for changes in translatable fields occupation, subtitle, answer, question. 0 / 4
0%
Updating affected posts for changes in translatable fields phone, name, mailnumber, telefax. 0 / 3
0%
Status for automatic translation 0 / 1
0%, less than 1 minute remaining
3. On this page "wp-admin/admin.php?page=otgs-installer-support" I get multiple errors telling me that "Site key not matching" on the component "subscription-fetching" on the url "hidden link".
4. I get the prompt "The WPML plugin cannot connect to wpml.org" but when I follow the link to "wp-admin/admin.php?page=otgs-installer-support" it can connect.
I've tried to remove the site from wpml.org and add it again. I've tried to do almost every troubleshooting here "wp-admin/admin.php?page=sitepress-multilingual-cms%2Fmenu%2Ftroubleshooting.php" action with no luck.
I've also tried adding the key with the constant OTGS_INSTALLER_SITE_KEY_WPML with no luck.
Before assigning your ticket to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
As far as I can see, there are three issues affecting the website:
1. Translation jobs from WPML's Advanced Translation Editor are stuck and can't be retrieved.
2. The new ACFML (Advanced Fields Multilingual) update background process is stuck. The cog you see in the admin bar has nothing to do with the translations but with updating ACF fields translation preferences.
3. WPML's key registration.
Regarding Issue #1: Stuck ATE Jobs:
Please go to this page: wp-admin/admin.php?page=wpml-tm-ate-log and provide us with the logs you see there.
Regarding Issue #2: Stuck Background Process:
Could you please let us know if you have given it the time to update? I mean, have you kept wp-admin pages open long enough for the tasks to be completed?
Regarding Issue #1: Stuck ATE Jobs:
Please see the image "wpml-tm-ate-log.png". Regarding Issue #2: Stuck Background Process:
Yes, they have been stuck for approx 1,5 week and wp-admin pages have been open for several hours during this time. The debug log has been activated all the time. Right now, I do not get any messages but i've gotten a few during the last week:
PHP Deprecated: usort(): Returning bool from comparison function is deprecated, return an integer less than, equal to, or greater than zero in /home/nordicheater/public_html/web/app/plugins/sitepress-multilingual-cms/vendor/wpml/fp/core/Lst.php on line 115
PHP Warning: require_once(classes/requirements/WordPress.php): Failed to open stream: No such file or directory in /home/nordicheater/public_html/web/app/plugins/sitepress-multilingual-cms/sitepress.php on line 27
PHP Warning: include(/home/nordicheater/public_html/web/app/plugins/sitepress-multilingual-cms/classes/core-abstract-classes/class-wpml-wpdb-user.php): Failed to open stream: No such file or directory in /home/nordicheater/public_html/vendor/composer/ClassLoader.php on line 571
PHP Warning: include(): Failed opening '/home/nordicheater/public_html/web/app/plugins/sitepress-multilingual-cms/vendor/composer/../../classes/core-abstract-classes/class-wpml-wpdb-user.php' for inclusion (include_path='.:/opt/alt/php80/usr/share/pear:/opt/alt/php80/usr/share/php:/usr/share/pear:/usr/share/php') in /home/nordicheater/public_html/vendor/composer/ClassLoader.php on line 571
PHP Fatal error: Uncaught ReflectionException: Class "WPML_Rest" does not exist in /home/nordicheater/public_html/web/app/plugins/sitepress-multilingual-cms/vendor/otgs/auryn/lib/StandardReflector.php:29
Regarding Issue #3: WPML's Key Registration:
Please see the image "otgs-installer-support.png".
I see your Site URL and Home URL in Settings -> General are different also you have site key for both Site and Home URL in wpml.org can you please see if setting same address for site and home URLs and using the key for that URL fixes the issue?
If the issue persists, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.
Your next answer will be private, which means only you and I have access to it.
IMPORTANT: Please take a complete backup of the site to avoid data loss.
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
I was able to register WPML correctly by creating a sitekey for hidden link at my end. However I still see the issue with WPML translation getting stuck and the jobs in the status bar not proceeding.
One issue I could see on the site is when I disable the "Gital Library" plugin it removed the ability to add Plugins and Themes from my user, can you please troubleshoot this issue further and see if solving this could help with the WPML issues as well?
Furthermore, I suspect that the issues on the site are due to the way Bedrock setup is done with custom folder structure. Will it be possible for you to create a new clean test site using Bedrock, then create test pages and translate them to see if the same issue is replicated there or not? If the same issue is replicated please let me know the new test site access details so that I can forward the details to our team for further troubleshooting. I have enabled the private reply for you to share the credentials safely.
The "Gital Library" should not have anything to do with it. I've also tried to dissable it and the issues persist.
I tried to do a hard reset of the WPML-settings with the "Reset" function here: wp-admin/admin.php?page=sitepress-multilingual-cms%2Fmenu%2Ftroubleshooting.php.
In the beginning, it worked as expected, but, when I went into the ACF-section here: wp-admin/edit.php?post_type=acf-field-group the issues with the stuck "Updating affected posts for changes in translatable fields..." returned so I rewinded the database again. The settings for the ACF-fields are picked up from the ACF-JSON files so the "acfml_field_group_mode" value where never reset when the database tables where reset.
I have multiple examples of Bedrock pages where I can give you access for investigation, would that be of help?
I have an update that could be of interest, I managed to get rid of the "Updating affected posts for changes in translatable fields...". What I did was that I removed all the rows in the database table "wp_icl_background_task".
But, the Automatic translations still does not work and get stuck at 0%.
One more update, if I create a translation job and select to translate it manually and then in ATE choose to use automatic translation, it works, but after I've checked every row and get 100% and save, the job is stuck at "In progress". If you'd like to see it, it's called "References".
I think I solved the problem now. What I did was that I did a full reset of WPML. I used the "Reset" function under Support and after that, I searched the database for wpml (there where lots of data in wp_options) and removed every track of it. After that, I installed WPML again and it seems to work now. But, the credits seems to be gone.
I was also working on the site simultaneously so not sure exactly how the issue was resolved but I see the translations work fine at my end as well now.
Regarding the credits, please try the following and see if it works:
- Go to Plugins -> Add New -> Commercial and unregistere WPML.
- Go to your WPML account ( https://wpml.org/account/sites/ ) and delete the site keys for the site.
- Go to Plugins -> Add New -> Commercial and register the site with a new WPML key.
Since I previously registered your staging site with my test account key I have now unregistered the site and remove the key from my end.
