Kadence Theme

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 15 replies, has 2 voices.

Last updated by Kor 1 year, 8 months ago.

Assisted by: Kor.

Author	Posts
April 7, 2023 at 7:58 am
mattiasL-9	Hi. So im trying to sync wp menus, and i have followed this guide: https://wpml.org/documentation/getting-started-guide/translating-menus/ but it wont work The site is a test site with two domains, and why i think it dont sync the menu, is becayse the menu is conditional (only show the menu on specific sites) and dont know if wpml can handle that stuff when only syncing wp menus?
April 7, 2023 at 8:41 am
April 7, 2023 at 8:51 am #13425973
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Here is the ticket. Could you please share full credentials to your Website? Also, please FTP access too. IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
April 7, 2023 at 12:12 pm
April 8, 2023 at 6:08 am #13430827
mattiasL-9	And if i missed it. You have my permission to deactivate and reactivate plugins and theme and change configurations on the site if its required.
April 10, 2023 at 6:02 pm #13439361
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. Sorry, we would need a site snapshot to continue with the troubleshooting. Or can we have your permission to create a snapshot on our own? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site. Thanks! Kor
April 12, 2023 at 8:04 am
April 13, 2023 at 4:26 pm #13466733
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I just requested permission to the files that you sent. Thanks! kor
April 13, 2023 at 5:13 pm #13467133
mattiasL-9	I just gave you permission 🙂
April 17, 2023 at 9:45 am #13485929
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your patience. I've checked and it's this permission as shown in the attached screenshot that is causing the issue. Could you please check on it? Thanks! Kor
April 20, 2023 at 10:44 am #13510879
mattiasL-9	Hi. I havent got any update emails (which i use to get) on this so sorry for the late reply! Yes they need to use that permission to show different headers (menus) for different pages. So when customers visits the motocross site. the only thing they want to see is the header (menu) for motocross. And when they visit Mountaibike site, they only want to see the header (menu) for the mountainbikes.
April 24, 2023 at 4:37 pm #13528857
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Actually, this issue is not related to WPML. It is because the WPML translations work fine and I'm able to display the correct header language before using the "conditional" feature. The issue is the theme that is not letting us assign the correct menu and this has to be addressed by the theme author. However, I would still want to check if there is anything else we can do about it here. Could you please share your Website WP admin access here and not a token key so that I can escalate it? You can use the private reply option below. Thanks! Kor
April 25, 2023 at 2:26 pm
April 25, 2023 at 8:25 pm
April 26, 2023 at 5:09 pm

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