[Closed] layout issue in translated pages (n.b. your colleague Christopher put the previous version of transl...

Hello Monique again,

This is Ilyes from the coaching session,

I'm glad we found a solution for the layout issue, please follow the same workaround if you find other layout issues :

1- Edit the article in Dutch
2- Re-translate it
3- Make sure that the translation is 100% done

PS: I have assigned 5000 credit to your account to replace the credits we used over the session

And finally, here is a documentation on how to translate strings : https://wpml.org/documentation/getting-started-guide/string-translation/

Let me know if you have any other questions,

Hello Monique,

I will try to answer all your questions and fix what I could :

• I sometimes translate pages again, which it unnecessary.
Can you please tell me there is another way?

This is expected because you were using the GEN3 transaltion editor, as I suggested before, this version has issues with the formatting with Avada, that is why we had to change to GEN2 and some translations has to be done again
I understand that this is not fair for you, that is why I will add you more credits for what you already used on the old translations.

• Translation ‘recaptcha’ - cannot find in stringtranslation of anywhere else

Could you guide me on where I could see this string on your site? I couldn't locate it anywhere.

• Format ‘Contact’
This is related to the same issue with GEN3 and Avada, the contact form is now correct.

• Translation ‘CITROEN’ (highlighted in yellow) in about Allimone (if this happens again, what should I do?)

When you open the page with the translation editor, you will be able to edit each sentence and if a word has a highlight or any kind of formatthing, WPML will apply it automatically, but you can always edit this application through these formatting options : hidden link

• The pages ‘Privacyverklaring’ (privacy statement) and the ‘Verkoopvoorwaarden’ (sales conditions) are disappeared from the Dutch website, but I had already translated them

Both pages were in DRAFT, I have published them and I can now see them in English :
hidden link
hidden link

• They supposed to be shown in the footer where there is de copyright sign with the year etc.
But I do not see the documents there anymore?
There should also be the English versions.

This is a footer issue and not a WPML one, I do not see the footer in the main language which is not something related to WPML, you need to figure out how to make it work in Dutch first

• In the mobile version the icon of the fruit basket, is shown as a word ‘Fruitmand’, which in English must be ‘Fruit basket’

Fixed through Appearance > Menu > English translation as I demonstrated on the coaching session before.

• The layout of the product Lemon eCalender in the shop. That product is ready

I'm not sure what you mean by this, both shops in Dutch and English are identical.

• English website, where do I connect for instance the custom mail (ref. custom mails Lemon eCalender Privé) with the product Lemon eCalender?

Could you add more details or steps on where I can find this custom email?

• The same product Lemon eCalender, On the Dutch website there are 164 comments, but 0 on the English, these comments may remain in Dutch is that possible?
• Also with other products or pages zero comments, what can I do?

Please note, it will not be possible to sync or translate the comments between the original language and translated language posts/pages when we are using the default Comments feature of WordPress because of technical reasons. Comments are associated with the posts/pages in the language in which they were created.

With that said, here is a possible workaround : https://wpml.org/forums/topic/synchronize-comments-on-duplicate-content/#post-5971107

• Every time I want to add something to the text in Dutch and I have to translate it, the translation credits 800 to 900 words. Why is that? It takes a lot of time and it costs credits! That is a pity.
Can I set default the current translation and add only the altered sentence?

This is related to the same GEN3 issue, I have assigned you more credits enough for you to re-do everything once again

• And I got the new ATE again and I could not change it in the 2 – older version. How do I do that?

On the right top corner, there is a settings gear icon where you can select the old ATE

• I added the URL to English product and wanted to complete the translation – was 100% - but did not work. How come?
You need to edit the text content slightly > wait for the translation status to change to "Needs update" then open it with ATE again

• Clean up the trash, but check if the original is still present in Dutch

Not sure what you mean by this.

• What are the 12 documents in the English pages? Is it because I started wrong?

Those are the translations of your Dutch pages like 'Privacy policy' and "home", when you translate a page, WPML create a separate page in English, hence you have 12 translated pages

I hope this made things clearer,

Hello there,

Ilyes is on vacation for a few days, so I will be taking over the ticket during his absence.

GEN2 and GEN3 act differently with loading up the translation memory, but it is a matter of display, the actual content is handled and loaded equally. I'm afraid it is necessary to click on each field and save it as per your screenshot. However, I can see that it is loading content from the translation memory, which is not charged, since they content has already been translated and saved to your account, when WPML comes across an equal sentence, if it finds a match for that language, it will load the text for you without charging credits. Again, only if the sentence is the same and it has been translated to that specific language before.

I checked it and the recaptcha is an iframe from Google, it detects the language of the browser and display it for your users. For example, for me it is displaying in Portuguese, even though this language is not available in your site. The iframe is an encapsulated content that comes from another site with its features and settings already defined. There's no much WPML can do in this specific scenario.

"I can only upload images until 1 MB. Sorry but this is nothing if we want to work efficiently." Can you please elaborate a bit more on this? Are you referring to the forum upload function or something in the site? I apologize.

Thank you,
Mateus

Hello there,

Since the main issue of the ticket has been addressed and resolved, per our Support Policy, we can handle only one issue per ticket.

Continuing with one issue per ticket helps not only supporters to focus on one issue at once but also enables other users to find solutions to their questions faster.

Kindly open a new ticket to have the issue with tax properly investigated and fixed.

Thank you for your understanding.
Mateus