This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is facing issues with media translation in WPML. Specifically, they are unable to replace an English PDF with an Italian version, encountering problems with file submission and duplication, and observing that deleted media still appears in WPML media translation.
Solution:
1. Increase the WP Memory Limit to at least 128MB, preferably 256MB, to improve performance and potentially resolve the issue. This adjustment can be made in the wp-config.php file of the WordPress installation by adding the following lines:
/** Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');Add these lines before:
/* That's all, stop editing! Happy blogging. */
2. By design, WPML does not allow selecting already uploaded media files for replacement; a new upload is necessary.
3. To ensure a media file does not appear in WPML's Media Translation after deletion, it must be removed from all language versions. This can be done using the Language Switcher in the media library.
For detailed guidance on setting WP Memory Limits, visit WPML documentation. Learn more about media translation settings at WPML Media Translation Settings.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also highly suggest checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 5 replies, has 2 voices.
Last updated by 3 months, 3 weeks ago.
Assisted by: Itamar.
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 Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi, We focus on one issue per ticket in our technical support forum. Otherwise, tickets can get cluttered and confusing for both users and supporters. In this ticket, I'll help you with the Media translation issue. For the other issue, please open a new ticket for each issue. However, I think you have already done it, and those tickets are already assigned to one of my colleagues. 1. Thanks for the video! Please correct the following and see if it helps. The debug info you attached shows that your server WP Memory Limit is 40M. Our recommendations are to have the following as minimal requirements: - PHP 7 and above (this OK with your installation) with a WP Memory Limit of at least 128MB while 256MB is recommended. MySQL 5.6 and above. Please follow this link for detailed documentation: https://wpml.org/home/minimum-requirements/ You can also read about it here. Is it possible for you to change those to the minimum requirement? You may need to contact your hosting provider for that. Meeting those baseline requirements is critical before debugging and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to raise it before you contact your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:
/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );
Add it before this line: /* That's all, stop editing! Happy blogging. */ Could you please perform that procedure and see if it helps? 2. It is like this by design. I'm sorry, but you cannot select an already uploaded media file. You must upload it from your computer. 3. When you add an image in Media -> Library, WPML duplicates this image to the other languages of your site. This is according to the settings in WPML -> Settings -> Media translation. You can read more about it in our guide here - https://wpml.org/documentation/getting-started-guide/media-translation/#accessing-media-translation-settings. To prevent the media file from showing in WPML -> Media translation, you must delete it from all the languages. You can do it by switching the Language Switcher at the top admin bar while in the media library. Please see the attached screenshot. Regards,  |
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Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
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Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
