Skip Navigation

Home › Support › English Support › [Resolved] Media & Popups doesn't work

[Resolved] Media & Popups doesn't work

This thread is resolved. Here is a description of the problem and solution.

Problem:

I am attempting to translate Elementor popups, but instead of translating them, it generates multiple popups.

Solution:

Follow the steps from our documentation:
- https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 2 replies, has 2 voices.

Last updated by marikaP-3 1 year, 7 months ago.

Assisted by: Dražen.

Author Posts
June 17, 2023 at 3:01 pm #13843951

marikaP-3

I am attempting to translate Elementor popups, but instead of translating them, it generates multiple popups. Additionally, in the English version of my website, the pictures and popups do not appear.

Link to a page where the issue can be seen: hidden link

Screenshot_4.png
June 19, 2023 at 8:33 am #13848917

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for contacting us.

Let's concentrate on your issue with translating popups. It should work fine if you are following our steps from the documentation on how to translate Elementor templates.

- https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates

If you followed them and still have issues, please try the next steps on your staging site, as it could some plugin or custom code is causing issues:

- Please make a backup before proceeding.
- Please check if the issue happens when only WPML plugins and Elementor are activated, and all other plugins are disabled.

Let me know how it goes.
Regards,
Drazen